Project Manager - DDM Client Operations

Project Manager, Client Operations

Location: Burbank (On-Site)

Schedule: Day Shift, 9a Start Time

Position Type: Full-Time, Salaried

Compensation Range: $70,000-$85,000

Responsibilities

• Manage the creation and delivery of digital video and audio files to digital storefronts such as iTunes, Netflix, Amazon and Disney+

• Manage multiple projects from client(s) order to delivery completion, focusing on highest quality and on time delivery

• Establish a solid understanding of specific client specifications and needs

• Build strong working relationships with clients and deliver world class customer service

• Manage, monitor, and update all timelines, setting realistic expectations for day to day deliveries and communicating clearly with clients and internal operations

• Work with the billing team to ensure projects are billed correctly and on time to clients

• Perform order entries based on client requests and ensure data accuracy in all internal and external systems

• Provide strategic solutions to any issues that may arise with clients

• Collaborate with operational teams to build processes and make sure workflows operate smoothly and efficiently

• Identify areas of opportunity to enhance clients’ experience and work closely with other department leaders to drive initiatives and to execute on those opportunities

• Support Pixelogic’s vision and represent the best interests of both the customer as well as the company

• Abide by security policies and protect information entrusted to you

• Document processes to use as training guides (including video trainings)

• Utilize dashboards, reports and metrics to monitor production milestones and status

• Help build and evolve the company and team culture

• Participate in capacity planning process for your customers, ensuring accuracy in rolling demand versus capacity forecasts

• Participate in Corrective Action Report (CAR) process for client rejections and other issues to ensure proper processes/procedures are always in place to prevent issues from happening and especially recurring

• Participate in Operational Initiatives (OI’s) in collaboration with technology, operational and admin teams to continuously improve workflows related to your accounts

Requirements

• Bachelor’s degree preferred

• Localization (subtitling, dubbing) and/or digital media and mastering experience preferred

• Solid organizational skills, including multitasking and time-management

• Collaborative thinker who works well in a team

• Experience in media industry and post-production workflows

• Passionate about customer experience and customer service excellence

• Excellent communication skills with technical and non-technical individuals

• Deep sense of urgency and ability to work in a fast-paced environment with high volume

• Problem solver with creative and innovative approach with ability to think out of the box

• Outstanding attention to detail and ability to plan complex projects with urgency

• A positive attitude when experiencing obstacles and enthusiastic to get things done