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On - Call Coordinator

Part-time

Touching Hearts at Home

Syracuse, NYPart-time$30–100/hrPosted todayVerified open today
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At a glance

Compensation
$30–100/hr
Location
Syracuse, NY
Schedule
Part-time
Work Authorization
Not specified

Job overview

Touching Hearts at Home seeks an On‑Call Coordinator to provide caregiver and client support beyond regular office hours and weekends for older adults and their families, handling phone calls, service issues, scheduling adjustments, email monitoring, and maintaining an on‑call log.

Skills & qualifications

RequiredNice to have

Skills

Phone CommunicationCustomer ServiceEmail MonitoringLog Maintenance

Qualifications

High School Diploma1 Year Administrative ExperienceBackground Check Required

Full job description

At Touching Hearts at Home of CNY is seeking an On-Call person to provide excellent caregiver and client support beyond regular office hours and on weekends for older adults and their families in a professional and appropriate manner.

On - Call Coordinator

Main Duties:

  • Answer all phone calls outside of regular office hours (weekdays- 4:30 pm-8:00 am; weekends or holidays – 8:00 am-8:00 am).

  • Politely and efficiently resolve any client service issues, scheduling issues or adjustments.

  • Monitor the On-Call email and respond as needed

  • Maintain an On-Call log of events that happened during your shift.

  • Any other tasks requested by Touching Hearts Office Staff

Other Requirements:

  • On-call staff must have reliable phone service and internet access throughout their shift.

  • On-call staff must be available and able to answer and respond to incoming phone calls throughout their shift.

Pay:

  • Flat Pay Rate: $30 - $100 per shift

Requirements:

  • Minimum of a High school diploma required.

  • 1 year of experience in an administrative role within office or customer service setting; preferably within a healthcare setting.

  • Passion for helping seniors remain safe and independent wherever they call home.

  • Must have reliable cell phone, tablet or computer with access to the internet during your shift.

  • A Background check required.

Why Touching Hearts at Home?

  • We strongly value developing mutually rewarding relationships between our caregivers and our clients. We promote continuity of care and strive to create on-going, consistent schedules for our clients and caregivers.

  • Referral Bonuses

  • We are family owned and locally operated.

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