IT Help Desk Engineer

Job Description

Insight Global is seeking two IT Help Desk Engineers to support a rapidly growing AI and robotics organization that develops cutting-edge technology for critical infrastructure, defense, manufacturing, and industrial operations. These individuals will serve as the face of IT for their assigned office, providing hands-on support to employees while helping maintain a high level of operational excellence across the company's technology environment. The ideal candidate combines strong technical troubleshooting skills with excellent customer service and communication. This person should be capable of independently owning support requests from intake through resolution while partnering closely with the IT Engineering team when higher-level escalation is required. Duties & Responsibilities Include:

• Deliver deskside and remote support for employees across the organization.
• Manage and resolve support requests submitted through Freshservice, Slack, email, walk-ups, and other support channels.
• Support Windows and Mac workstations, peripherals, mobile devices, and common business applications.
• Maintain conference room technology, AV equipment, and collaboration tools such as Zoom and Slack.
• Manage onboarding and offboarding activities, including account setup, permissions, and device provisioning.
• Perform IT asset management and support inventory tracking for office technology.
• Collaborate with IT Engineers and other technical teams to ensure high-quality issue resolution and service delivery.
• Create and maintain support documentation, knowledge base articles, and technical process documentation.
• Support IT compliance initiatives and educate employees on IT policies, security practices, and technology standards.

Skills and Requirements

• 4+ years of IT Help Desk, Desktop Support, Deskside Support, or IT Support experience supporting both Windows and Mac environments.
• Experience supporting ticketing systems, hardware deployments, onboarding/offboarding, user account administration, software troubleshooting, and end-user support in a corporate environment.
• Strong ownership mentality with the ability to independently troubleshoot issues, manage support tickets through completion, and provide detailed escalations when necessary
• Excellent communication, professionalism, customer service, and problem-solving skills with experience supporting both technical and non-technical users.
• Ability to work 100% onsite in either Pittsburgh or New York and support a fast-paced technology environment with minimal supervision
• Experience supporting identity and access management platforms such as Okta, Active Directory, or Entra ID (Azure AD).
• Experience working with Intune, Mobile Device Management (MDM), endpoint management, or device provisioning tools.
• Experience supporting engineering, software development, manufacturing, robotics, startup, or high-growth technology environments.
• Exposure to conference room AV support, collaboration technology, or executive-level support.
• CompTIA A+, Network+, Google IT Support, Microsoft certifications, or similar technical certifications.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].