Commercial & Data Operations Specialist (m/w/d), Molton Brown, Hotel, EMEA

Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao´s global cosmetics portfolio. Growing from small-scale artisans into the international fragrance brand it is today, its pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world.

Expertly blended in London, Molton Brown’s signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience.

About our role:

Base monthly pay: EUR 3,565 (Tariff Grade E09K, Chemical Industry Collective Agreement, Hesse, Germany)

This role is responsible for supporting international client service operations through the delivery of actionable insights, continuous process improvement, and effective management of operational and commercial responsibilities. The position plays a key role in driving operational efficiency, client satisfaction, and sustainable business growth.

At Kao, we believe the diversity of our teams strengthens our global mission. Here we trust and respect each other, collaborating in a friendly and inclusive work environment to achieve great results.

This is a full-time, permanent position based in Darmstadt (hybrid working model).

What you will do:

• Provide day-to-day business support, including order processing and responding to customer enquiries

• Create, maintain, and optimize global price lists, ensuring accuracy and consistency across markets

• Conduct pricing analyses and calculations, taking into account margins, exchange rates, and market dynamics

• Prepare, track, and manage commercial offers, while supporting contract administration and approval processes

• Support the development of sales targets and the calculation of incentive and bonus schemes to drive commercial performance.

• Identify and implement process improvements and automation opportunities, including the use of AI-driven tools, to enhance operational efficiency.

• Support forecasting activities and collaborate closely with Planning and Sales teams to ensure accurate demand and business planning

• Monitor stock levels at SKU level to identify trends, risks, and excess inventory, enabling proactive decision-making

• Support new product launches in partnership with NPD and Merchandising teams, ensuring smooth execution and market readiness

What you will need:

• Abitur (German university entrance qualification) or an equivalent qualification

• Demonstrated experience leveraging AI tools in a business or operational setting (1+ years)

• Regular SAP user with at least 1 year of experience gained within the past 3 years

• Advanced Excel skills with the ability to analyze, interpret, and present data effectively

• Fluent in both German and English, written and verbal

Legal employing entity:

Kao Germany GmbH

Molton Brown is part of Kao founded in Japan in 1887, at Kao, we believe the diversity of our teams strengthens our global mission. Here we trust and respect each other, collaborating in a friendly and inclusive work environment to achieve great results.

What you can expect from us:

• An entrepreneurial environment where passionate and innovative teams come together.

• Respect, teamwork and collaboration are at the heart of how we work.

• A workplace culture that prioritises employee wellbeing, with opportunities to get involved in initiatives such as Mental Health First Aiders, the Charity Committee, and DE&I communities (region dependant)

• A broad range of benefits, including flexible working, competitive salaries, health and wellbeing offers, pension / retirement options dependant on location, insurance options, and more…

• Learning and development opportunities

Your voice matters here — we value entrepreneurial thinking and innovation from our teams. To find out why 33,000 people across the Globe work at Kao please visit: https://www.kao.com/emea/en/careers/

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