Financial Assistance Representative - South/Central NJ

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Financial Assistance Representative is responsible for screening patients who have no insurance or are under insured for State of New Jersey (NJ) Medicaid, State of NJ Charity Care or State of NJ Get Covered NJ Marketplace and assist in completing the appropriate applications, either face to face (bedside or office appointment) or by phone. Directly responsible for accurately processing Presumptive Eligibility (PE) Medicaid and for the follow up process to ensure patients become enrolled in NJ Family Care (NJFC). Review all supporting documentation. Is compliant with all Federal and State regulations. Provides timely updates to ensure successful reimbursement.

This is going to be an onsite position and will require to travel between different hospital facilities within the south/central region of New Jersey.

The hours for this role will be 7:00am-3:30pm.

Education, Knowledge, Skills and Abilities Required :

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.

• Must be proficient with workflow/work queue systems, Patient Management system, document Imaging, PDF creators, Microsoft Office/Google and website applications.

• Uses customer service skills to increase patient satisfaction.

• Strong critical thinking skills.

• Strong, clear written and verbal communications.

• Attention to detail.

• Proficient computer skills including but not limited to Microsoft Office and Google Suite platforms.

• Must be willing and able to travel to other HMH sites within the region when needed to fill in or for PTO/FMLA

Education, Knowledge, Skills and Abilities Preferred :

• Bi-lingual (Spanish) Preferred.

• One or more years of experience with NJ Charity Care regulations, NJFC program and/or other related financial assistance/counseling programs.

Licenses and Certifications Required :

• Must pass Presumptive Eligibility (PE) certification at hire, as well maintain any future updates/re-certifications, as required by the State of NJ.

• Must obtain Certified Application Counselor Certification through State of NJ Get Covered NJ upon hire and maintain via annual recertification.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

187458

Minimum rate of $24.34 Hourly

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.

• Experience: Years of relevant work experience.

• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.

• Skills: Demonstrated proficiency in relevant skills and competencies.

• Geographic Location: Cost of living and market rates for the specific location.

• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.

• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.