Customer Delight Representative (Evening Shift)

Customer Delight Representative (Evening Shift)

Job Info:

• Employment Type: Full-Time, In-Office position (No Remote or Hybrid Option)

• Location: 6300 North River Road, Rosemont, IL 60018

• Pay: $18/hour

Schedule

• Training Schedule (first 2 weeks): Monday–Friday, 8:30 AM–5:00 PM

• Regular Schedule (after training):

• Tuesday – Thursday, 11:30 AM-8:00 PM

• Friday: 10:30 AM – 7:00 PM

• Saturday: 8:30 AM – 5 PM

Key Responsibilities:

As a Customer Delight Representative at Feldco, you'll be engaging directly with customers over the phone. Your role is hands-on and requires clear, concise communication not only with customers but also with various departments within Feldco to rapidly resolve any outstanding issues and provide customers with delight!

Tasks Include:

• Answering inbound calls to Feldco 866 number or direct lines, accessing caller needs, and transferring to the appropriate party.

• Screening calls for upper management.

• Clear and accurate communication of Feldco products and services.

• Solving customer issues, resolving service issues, and/or scheduling service appointments.

• Scheduling strong, consistent sales appointments, and second measure appointments.

• Confirming appointments, and outbound reminder calls for services and second measure appointments.

• Answering web lead inquiries (e-mail and outbound phone exchanges with customers).

• Message taking and communication with managers and product specialists.

• Ability to use internet maps to help product specialists.

• The CDR may be assigned additional tasks or projects as needed during peak or off season.

• The CDR works with all areas of the company to ensure all customers are “delighted” with their sales, service, financing, or other inquiries.

• Participating in outbound calling campaigns to drive business, including re-engaging past customers, and following up on previous inquiries.

Qualifications:

• High school diploma or equivalent required.

• Organizational skills and outstanding oral and written communication abilities are required.

• Proficient PC skills (Word, Excel).

• 35+ WPM.

• Ability to work in a fast paced and demanding environment.

• Key skills include, but are not limited to, using a multi-call phone system, data entry and sales skills.

• Bi-lingual preferred, but not necessary.

What Can Feldco Offer You?

• Industry Leadership: #1 in Midwest home improvement solutions

• Growth & Stability: With 50 years in business and still growing

• Award-Winning Culture: 12-time Top Workplace winner by the Chicago Tribune

• Career Development: We promote from within and reward performance

• Team-Oriented Environment: Be part of a collaborative culture that values every team member’s contribution

Benefits Offered to Feldco Employees:

• Benefits include medical, dental, and vision insurance; a 401(k) with employer match; paid time off; paid holidays; and a wide range of voluntary benefits.