Revenue Cycle Representative
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At a glance
Job overview
The Revenue Cycle Representative verifies insurance eligibility, conducts registration audits, supports patient service coordinators, covers duties during absences, creates exceptional patient experiences, handles complaints, communicates with leadership, participates in meetings, collaborates across departments, and serves as liaison between provider office and patient services.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Duties
Expected compensation between $21.99 - $26.39/hour. Compensation will be determined based on relevant experience and skills.
Revenue Cycle Representative Essential Functions
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Verify insurance eligibility and benefits verification, and update insurance as needed within the system
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Registration quality audits
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Supports Patient Service Coordinators in understanding insurance coverage and plans
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Covers for Patient Service Coordinator and Business Office Representative during PTO, vacancies, and high-volume periods
Other Essential Functions
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Must present self at the workstation, ready for work, at the scheduled time
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Create an exceptional patient experience
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Handle patient complaints or concerns in a calm and empathetic manner to defuse the situation, documenting concerns as needed
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Communicate effectively with supervisors, managers, and/or directors
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Participate in department and company meetings, as requested
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Work as a team with other departments
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Serve as a liaison between provider business office and patient services
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Must be willing and able to work varied hours and at various locations as needed
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Perform other duties as assigned
Minimum Education Required
Education & Licensing
- High School Diploma, or equivalent, required
Minimum Experience Required
Experience
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Minimum of 2 years customer service experience and/or formal customer service training preferred
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Previous clinic work experience and medical terminology background preferred
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NextGen experience preferred
Skills & Knowledge
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Courteous and professional demeanor while demonstrating enthusiasm and commitment to the company vision and mission
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Ability to maintain confidentiality using HIPAA guidelines and comply with OSHA rules
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Knowledge of CPT and ICD-10 coding, health insurance plans, medical billing, and claim follow-up procedures
Shift
First (Day)
Number of Openings
1
Compensation
$21.99 - $26.39 / Hourly
Postal Code
55082
Job Type
Full Time
Place of Work
On-site
Requisition ID
57086
Job Benefits
Comprehensive Benefits Package
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Health insurance
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Dental insurance
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Employer paid life and accidental death and dismemberment benefit
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Employee assistance program (EAP) benefit
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Company matched 401(k) plan
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Flex spending accounts (medical and dependent care)
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Health Savings Account
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Voluntary Benefits and Life Insurance Coverage
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PTO – Accrual begins on Date of Hire
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Floating Holiday Day
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Annual Scrubs allowance for clinic employees
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Free annual eye exams for you and your immediate family
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Significant discounts on our services and products for employee and immediate family members
Job Type: Full-time
Associated Eye Care is an Equal Opportunity/Affirmative Action Employer
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