IT Analyst/Programmer I

Position Number: 001020

Department: Office of OneIT (Adm)

Employment Type: Permanent - Full-time

Months Per Year: 12

Essential Duties and Responsibilities:

The IT Analyst/Programmer works closely with all team members in the Office of the Registrar and other campus partners. This position is responsible for maintaining and supporting several key student information systems used across campus. The position maintains appropriate university-wide rule and validation tables, provides functional leadership in areas under implementation and/or with upgrades, researches functional impacts/benefits in version upgrades and additional modules, and assists in the development of end-user documentation and training. The position also proactively updates and prepares those users for any technical improvements/updates with existing systems and also shares opportunities other systems might provide to meet departmental objectives. This role is team-oriented, collaborative, uses a data-driven approach to improving student, faculty, and staff success, and is a champion for improved technology solutions.

This position serves as a technical resource for the Office of the Registrar and other campus partners. The position works closely with various teams to improve processes, resolve complex issues, assist with data needs/reporting, and manage technology projects within the OneIT Academic Affairs Support team.

This position plays a significant role in the support of the University’s student information systems, for example, Banner Student and Degree Works, in relation to specific operations, policies, and procedures managed by the Office of the Registrar. The position is responsible for maintaining appropriate university-wide rule and validation tables, providing functional leadership in areas under implementation and/or with upgrades, researching functional impacts/benefits in upgrades and additional modules, and assisting in the development of end user documentation and training.

Minimum Experience / Education:

A bachelor’s degree and at least two years of work experience in the information technology area, or an equivalent combination of education, training, and/or experience. All degrees must be received from appropriately accredited institutions.

Preferred Education Skills and Experience:

• Experience engaging or working within higher education, specifically in offices within Enrollment Management, is highly desirable.

• Familiarity with Ellucian’s Banner Student and/or Degree Works. Familiarity with equivalent tools and solutions, with a willingness and ability to acquire new skills, may be substituted.

• Experience with programming languages such as, but not limited to, WebFocus, SQL , or XML .

• Expected drive and initiative for keeping technology skills current and relevant to the position.

• Experience managing IT projects and being a liaison between functional and technical users.

• Experience working with non-technical users to produce technical documentation.

• Experience training users on new systems.