Surgery Scheduler

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Job Title Surgery Scheduler Location Port St Lucie Facility Tradition Hospital Department Tradition Mob 2 Facility Admin-Cleveland Clinic Martin Health Job Code 000523 Shift Days Schedule 7:00am-7:00pm Job Summary

Job Details

Join Cleveland Clinic Tradition Hospital’s team of caregivers that provide top-quality patient care to the Port St. Lucie area. Opening its doors in 2013 and expanding in 2017, this state-of-the-art acute care facility has 177 patient rooms and offers a wide variety of services to meet community needs. Here, you will be supported as you follow your dreams and find where you belong, here at Tradition Hospital.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Surgery Scheduler on the team, you will schedule procedures and in-person follow-up appointments within various departments and ensure that all required documentation is completed prior to surgery. An ideal caregiver in this role will have excellent customer service and critical thinking skills as well as demonstrate empathy with every patient reaction. Here, you will be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

A caregiver in this position must have availability Monday-Friday from 7:00AM – 7:00PM. Caregivers are provided with their schedule a week in advance. The team is on staggered shifts to ensure coverage during operating hours. The schedule can fluctuate depending on need.

A caregiver who excels in this role will:

• Deliver imaging materials to other departments and nursing units as requested.

• Conduct data entry and retrieval of information from the appropriate information systems.

• Maintain adequate supplies in the work area with items necessary to perform the daily schedule and advise a supervisor of any items needed.

• Submit ideas for department quality or performance improvement.

• Provide customer service by answering and routing telephone calls.

• Orient new personnel and assist in their transition to the work environment as assigned.

• Aid other associates in the department upon completion of responsible duties or as assigned by a supervisor.

• Attend and participate in monthly department meetings.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• Ability to type 40WPM

Preferred qualifications for the ideal future caregiver include:

• Two years of experience working as a secretary in an acute care imaging setting

• Basic Life Support (BLS) certification through the American Heart Association (AHA) or American Red Cross

• Medical Terminology and computer background

Physical Requirements:

• This position requires a mixture of moderate to heavy work as defined in the Employee Health Services Policy.
• Frequent walking, sitting and standing. Frequent use of the phone, computer and fax machines. Frequent pushing, pulling, stooping, kneeling and crouching.
• Ability to work at a fast pace and to prioritize multiple assignments/projects and respond to numerous requests and to work collaboratively with other members of the healthcare team; ability to ensure operational efficiency; ability to problem solve and make decisions; ability to exercise self-control and tolerate stress when dealing with multiple requests and/or conflicting demands from multiple customers.
• Needs minimal sustained direction in assessing needs, carrying out departmental and professional responsibilities; self-starting and self-motivating; working hours may exceed eight (8) hours per day and is based on what is needed to accomplish work at hand.
• Has limited access to the medical record for the purpose of verifying orders in the charts or prescription and to sign off after exam completion.
• In addition, in this position the employee will be limit the PHI disclosed or requested to the amount reasonable necessary to achieve the purpose of the request.
• The disclosures or requests that occur on a routine or recurring basis include every patient's orders need to be verified prior to the exam. The employee makes these disclosures for the purpose of making sure that the correct exam is performed due to the doctors orders as well as signing off that the exam was completed of the request. The disclosures or requests that occur on a routine or recurring basis include Every Radiology patient. The employee makes these disclosures for the purpose of verifying orders in the charts or prescription and to sign.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.