Operations Supervisor - Shift C

Job Description

The Operations Supervisor will lead a team of approximately 3–6 inbound and outbound specialists, serving as the primary decision-maker and escalation point during the assigned shift. This person will manage workload assignments, appointment scheduling, staffing coverage, and shift handoffs to ensure every booking and active shipment has clear ownership. They will monitor TMF and Aljex, respond to service exceptions, document why shipments cannot be picked up as planned, and ensure escalated issues are communicated and followed through resolution. The Supervisor will use operational dashboards and reporting tools to evaluate raw versus adjusted performance scores, explain performance variances, and coach the team on ways to improve service, process compliance, and data quality. This role will maintain visibility across the entire operation, make real-time decisions, and partner with site, capacity, account, security, and program stakeholders to keep shipments moving and customer commitments on track.

Skills and Requirements

4–6 years of experience in transportation, freight brokerage, freight forwarding, or 3PL operations, with strong knowledge of domestic ground transportation and the shipment lifecycle

At least 1–2 years of experience supervising, coaching, or leading an operations team, including scheduling, workload distribution, performance management, and real-time decision-making

Hands-on experience using a transportation management system, with the ability to learn and navigate proprietary platforms

Strong operational judgment and escalation management skills, including the ability to identify service risks, explain shipment exceptions, and communicate clearly with internal stakeholders

Proficiency in Microsoft Excel, Outlook, and Teams, with the data literacy needed to interpret operational reporting, compare performance metrics, and identify opportunities for improvement Experience with Power BI, e2open TMF, Descartes Aljex, Tive, Open Dock, MacroPoint, or comparable transportation and shipment-visibility tools

Experience supporting a 24/7 rotating-shift operation, high-value freight program, or security-sensitive customer account

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].