Supervisory Medical Administration Specialist - Inpatient Operations Manager

Summary

This Supervisory Medical Administration Specialist position works in the Medical Administration Service (MAS) at the Southeast Louisiana Veterans Health Care System, in New Orleans, Louisiana, serving as the Inpatient Operations Manager, reporting to the Chief/Assistant Chief, MAS, and is responsible for supporting the management of Inpatient operations and administrative health systems. The Selectee supervises inpatient ward administrative staff and administrative services.

Duties

The Supervisory Medical Administration Specialist - Inpatient Operations Manager provides expert advice and guidance on both operational and strategic issues involving the complex and ever-changing needs of inpatient care delivery. The major duties of the position include, but are not limited to: Possesses a thorough knowledge of business operations functions within a medical facility, including contract management resources acquisitions, and financial management, and quality improvement principles. Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes. Directs Health Administration Service programs in broad business practices such as member services; revenue cycle management; purchased care; workload and clinical data capture; resource allocation; health information management; and clinical administrative management support. Develops both long and short- range policies and plans for the Service to advance business practices that support patient care and delivery of health benefits. Incumbent is responsible for making and implementing decisions directly affecting patient care and makes recommended administrative planning decisions to senior management. Provides leadership for advancing business practices that support patient care and delivery of health benefits. Represents a single accountable authority for developing administrative processes and policy to conform to national regulations and directives. Develops internal review systems and standards within the Medical Administration Service, and assures that the patients administrative activities which are interrelated with clinical services follow these standards. Develops both long and short- range policies and plans for the Service to advance business practices that support patient care and delivery of health benefits. Provides active and well informed administrative participation in planning for the delivery of health care by taking the initiative to identify needs and potential issues/ concerns devising flexibilities in operations and constructive, cost-effective approaches to the resolution of problems, and participates in the formative stages, in overall facility managerial planning so as to assure that an awareness of medical administrative issues and implementations are considered and influence management decisions. Establishes and maintains good relations with applicants, Veterans, patients, their families and visitors to promote an understanding of the VHA rules of eligibility, and creates an atmosphere conducive to quality patient care. Has an overall responsibility for assuring that administrative support is provided to the outpatient, procedure, emergency department, and inpatient areas of the facility. Participates in formal and informal management sessions, including policy review and advisory boards or committees covering the full range of activities relating to medical center policies and operations. Work Schedule: Monday - Friday, 7:30 a.m. - 4:00 p.m., subject to change based on the needs of the facility. Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Medical Administration Specialist - Inpatient Operations Manager/PD07500-0 Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Approved. Permanent Change of Station (PCS): Not Authorized. Requirements

You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/17/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience supervising or leading teams in a healthcare setting, including assigning and evaluating work, managing employee performance, developing staff, addressing conduct or performance issues, and ensuring appropriate staffing coverage. Experience using healthcare information systems and operational data to monitor inpatient activities and performance, including electronic health records, patient movement/bed management systems, reports, dashboards, workload data, or similar applications. Providing guidance, reviewing performance, coordinating training to ensure technical and cross-functional competency. Experience working collaboratively with interdisciplinary healthcare teams, including physicians, nursing, social work, case management, Emergency Department, patient flow/bed management, and other clinical and administrative services. Experience interpreting and applying healthcare policies and procedures and identifying opportunities for process improvement, staff training, quality assurance, and improved inpatient administrative operations. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree, or an LL.M. in a field related to this position that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. (transcripts required). OR, Combination of Specialized Experience and Education: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education (beyond the first two graduate years of 36 semester hours) and specialized experience to meet the total experience requirements. The education portion must include graduate courses that demonstrates the knowledge, skills, and abilities necessary to do the work of the position. To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond one year by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify. You will be rated on the following Competencies for this position: Decision Making Strategic Thinking Leadership Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The physical demands require moderate amounts of walking, standing, bending or stooping. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. How You Will Be Evaluated

This vacancy is ONLY open to current permanent Southeast Louisiana Veterans Health Care System employees including satellites and CTAP eligibles only. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. Other Information

This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.