Findlay, OH – Assistant Operating Director

Findlay, OH – Assistant Operating Director

for Backfill

Administrative, Healthcare

Full Time

Backfill

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Job Title:Assistant Operating DirectorReporting To:Operating DirectorStatus:ExemptSalary: 50,000

Employee and Fringe Benefits:● Medical Insurance● Dental Insurance● Vision Insurance● PTO: 12 Days Annually● Phone Stipend

What We Do:Cornerstone Caregiving is passionate about helping seniors age in place in a setting andmanner of their choosing. We believe seniors deserve the opportunity to age in a healthy,dignified environment. As a leading, nationwide home care organization serving seniors in morethan 400 locations, Cornerstone remains committed to providing the highest quality of care tothose that cared for us.

Job Description:As an Assistant Operating Director, you will report to and assist the Operating Director. TheAssistant Operating Director’s primary focus will be to develop and lead the in-office staff, andoversee the scheduling, administrative, and operational functions of the office. The AssistantOperating Director will also be responsible for sharing on-call responsibilities with the othermanagers.

Job Responsibilities:● Manage Office Personnel:Oversee and support office managers to ensure effectiveperformance, collaboration, and alignment with company standards.● Liaison with Home Base:Serve as the primary point of contact for communicationbetween the office and Home Base, including payroll notes, shift verification, and otheroperations updates.● Client Management:Handle client escalations, conduct check-up calls, and completequality visits to maintain excellent client experience and satisfaction.● State Required Supervisory Visits:Ensure compliance with state standards asnecessary.● Shared On-call Duties:Participate in on-call rotation, responding to client, caregiver oroperations needs after hours as needed.● Backup for Client Assessments:Serve as a backup for client assessments when theOperations Director is unable to conduct the assessment.

Travel:● Limited travel as needed for various sales, marketing, and client care service needs.● Must have reliable transportation to meet the needs of position and scope of jobresponsibilities.

Education & Certifications:● High school diploma or equivalent degree● Associates and/or Bachelor Degree; may substitute Degree requirement with acombination of education/experience; and minimum of two years’ experience asAdministrator and/or managing sales, customer service, and human resources functionswithin an office setting● Valid drivers license● Valid state required proof of auto insurance

Preferred Skills:● A proven leader with previous experience managing a team● Success with meeting sales and business development goals● Ability to work autonomously in a fast-paced environment● Comfortable working with technology● Entrepreneurial mindset● Experience with direct recruitment, hiring, and oversight of staff● Strong interpersonal and communication skills● Proficient in Google Workspace (Gmail, Meet, Calendar, Docs, Sheets, etc.)

Physical Requirements:The physical demands described here are representative of those an employee encounterswhile performing the essential functions of this job. Reasonable accommodations can be madeto enable individuals with disabilities to perform the essential functions.This position may involve any or all of the following (not a complete list): sitting and standing forlong periods of time; bending and stooping required; lifting up to 10 lbs. regularly and up to 50+lbs. may be required; using a computer for extended periods: typing, staring at a bright monitoror TV screen; using fingers, wrists, and arms; stress on back may occur.

Work Environment:● Office Environment:fast-paced office environment; continuous phone use/ringing;talking; various noise levels; interactions with employees, referral sources, and clients;possible exposure to prescription drugs, bodily fluids, small appliances for cooking,cooling, and heating foods or securely storing medications.● Client’s Environment:Unknown environments; bodily fluids, household and humangerms; extreme cold or hot temperatures in or outside; light to heavy traffic; inclementweather; human body weights that vary based on client health and lifting as prescribedor needed per plan of care; 50+ lbs.

This job description is not intended to be an exhaustive list of all responsibilities, duties, andskills required for the position but rather describes the general nature and level of work beingperformed. The requirements listed above are representative of the minimum levels ofknowledge, skills and ability necessary to perform the job. To perform this job successfully, theemployee must possess the abilities or aptitudes to perform each duty proficiently.

This job description also reflects the Company’s assessment of the essential functions of theposition. The Company will make reasonable job-related accommodations to allow qualifiedapplicants and employees with disabilities to perform those essential functions. The Companyreserves the right to assign different or additional duties and responsibilities to this position or toreassign duties and responsibilities to other positions. Continued employment remains on an“at-will” basis.

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