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Analyst

COOLSOFT

Raleigh, NC · HybridContractSeen 1 day agoSeen in employer's feed 1 day ago

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At a glance

Compensation
No compensation found
Location
Raleigh, NCHybrid
Schedule
Contract
Work Authorization
Not specified

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Job overview

The Configuration Analyst will provision and troubleshoot user accounts in production and training environments, guide users through multi-factor authentication enrollment, collaborate with state and county system administrators via ServiceNow, and grant access for report exports, requiring strong research, analysis, and communication skills.

Skills & qualifications

RequiredNice to have

Skills

Browser Based ApplicationAutomated System BuildsHelp Desk EnvironmentResearchAnalysisCommunicationTelephone Etiquette

Full job description

Analyst

(Jobs in Raleigh, NC)

Requirement id 159235

Job title Analyst

Job location in Raleigh, NC

Skills required Browser Based Application, Automated System Builds, Help Desk Environment,

Open Date 01-Oct-2026

Close Date

Job type Contract

Duration 12 Months

Compensation DOE

Status requirement ---

Job interview type ---

Email Recruiter:coolsoft

Job Description Analyst: Browser Based Application, Automated System Builds, Help Desk Environment,

Start date : 10/5/2026

End Date : 10/04/2027

Submission deadline : 10/06/2026

Client Info : NCDHHS-NCFAST

Note:

  • Work Arrangement: Hybrid

  • Agency Interview Type: Webcam Interview Only

Description:

The primary purpose of the Configuration Analyst is to assist with provisioning and troubleshooting user accounts/issues associated with North Carolina Identity Management (NCID) in production and training environments for PATH NC. This position will assist users with understanding multi faction authentication (MFA) and assist with confirming each user has successfully enrolled in MFA. This position works closely with state and county systems administrators via the Service Now (SNOW) ticketing system. In addition, this position will assist with granting access to users so they can export reports from PATH NC. Skills Ability to research, analyze and interpret automated system issues Ability to communicate clearly and concisely in oral and written form with staff at all levels using excellent telephone etiquette and skills.

Call502-379-4456 Ext 100for more details. Please provide Requirement id: 159235 while calling.

EOE Protected Veterans/Disability

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