Program Manager (Digital Experience and Executive Operations)

Summary WHAT IS NATIONAL HEADQUARTERS? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): NHQ - Office of the Commissioner - Office of Legislative and Regulatory Affairs REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS Responsibilities General Manager Duties: As a Senior Manager you will: Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels. Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives. Oversee the revision of long range plans, goals and objectives for the work directed. Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes. Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed. Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget. The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Directs enterprise executive correspondence, Executive Secretariat operations, and clearance processes for congressional, Treasury, White House, and executive matters. Provides strategic leadership for digital experience initiatives, workflow automation, case management systems, dashboards, portals, and document management solutions. Oversees planning, implementation, governance, modernization, and continuous improvement of digital business processes supporting executive operations STANDARD POSITION DESCRIPTIONS (SPD): PD26866 Visit the IRS SPD Library to access the position descriptions. Requirements Conditions of Employment Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position. Supervisory Probationary Period - Subject to a 1-year supervisory or managerial probationary period (unless already completed). Government Credit Card - Obtain and use a Government-issued charge card for business-related travel. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION Qualifications Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. SPECIALIZED EXPERIENCE IR-01: To be minimally qualified for this position, you must have at least one (1) year of specialized experience equivalent to the next lower-level payband or GS grade in the normal line of progression or comparable management or leadership experiences outside of Federal service. Qualifying experience must demonstrate experience managing complex executive operations, digital transformation, workflow or case-management programs, or comparable high-visibility organizational initiatives. Experience working in an IRS leadership office is preferred. Your experience should demonstrate: Supervising and leading staff, including setting priorities, evaluating performance, developing employees, allocating resources, and fostering a high-performing work environment. Planning and managing high-priority executive operations, including executive correspondence, clearance processes, action tracking, and multiple sensitive assignments involving competing deadlines and executive-level interest. Leading digital transformation and business process improvement, including workflow automation, case management systems, dashboards, portals, or document management; overseeing requirements, testing, deployment, change management, training, or user adoption. Developing and improving enterprise policies, processes, and performance, including IRM guidance, SOPs, governance and records-management requirements, performance measures, and operational improvements; coordinating complex initiatives with senior executives, IT, legal, privacy, disclosure, records management, contractors, vendors, and other stakeholders. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards. Go to Understanding the IRS Paybands for GS/IR conversion. Education A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE). Additional Information Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty. In the event that a building is closed due to rent management, new hires may be placed in a local commuting location. Additional jobs may be filled from this announcement or any other source to fill these vacancies. Alternative work schedule, staggered work hours may be available. Salary: IRS (IR) Pay Band Locality Pay tables may be found under 2026 - IR Salary Tables. Cost-of-Living Allowances (COLA): AK3237, AK0029, HI0011, HI6575, HI6993, HI8469, PR3930, PR4001, PR4047, PR4062, PR4064, PR4065, PR4066, PR4070, VI0007 includes COLA. See COLA Rates 2026.