Assistant Spa Manager

Benefits:

• 401(k)

• Bonus based on performance

• Company parties

• Competitive salary

• Dental insurance

• Employee discounts

• Free food & snacks

• Free uniforms

• Health insurance

• Paid time off

• Training & development

• Vision insurance

Assistant Spa Manager Hand & Stone Massage and Facial Spa – Crystal Lake, IL

Hand & Stone Massage and Facial Spa in Crystal Lake, IL is looking for an energetic, people-focused Assistant Spa Manager to help keep our spa running smoothly while supporting sales growth and team development. If you love leading by example, motivating a team, and creating great guest experiences, this could be the perfect next step in your career.

This role is ideal for someone who thrives in a fast-paced environment, enjoys coaching others, and wants to grow within the wellness industry.

Core Responsibilities:

Sales Leadership & Coaching

• Bring enthusiasm and confidence to sales and training

• Coach and support front desk associates in memberships, gift cards, and retail product sales

• Step in to mentor team members who may be struggling and help them build confidence and skills

• Required: 5+ years of sales experience

Customer Service & Team Support

• Oversee daily front desk operations and set the tone for exceptional guest service

• Train and support sales associates while fostering a positive, professional team culture

• Work closely with the Spa Manager to maintain a calm, welcoming, and organized spa environment

• Serve as a reliable backup to the Spa Manager by stepping in to support daily operations, decision-making, and supporting the team as needed

Promoting Services & Revenue Growth

• Share the health and wellness benefits of our services with guests in an authentic, approachable way

• Help maximize schedules and commission opportunities

Administrative & Operational Support

• Assist with scheduling, inventory management, and sales reporting

• Support the Spa Manager with administrative and operational tasks to ensure smooth day-to-day operations

Spa Operations & Cleanliness

• Conduct walk-throughs to ensure the spa is clean, organized, and guest-ready

• Jump in where needed — assisting spa professionals with room turnover, maintaining common areas, and helping keep the spa looking its best

• Help open or close the spa if needed

Benefits:

• Competitive Compensation: Salary plus performance-based bonuses

• Health Benefits: BCBS medical, dental, vision, and company-provided life insurance

• 401K: Coming soon with company match

• Career Growth: Opportunities for advancement into management roles based on performance

• Ongoing Training: Continuous learning and professional development

• Flexible Scheduling: Full-time flexible

• Positive Team Culture: A supportive, professional environment where teamwork truly matters

• Employee Discounts: Discounts on services, products, gift cards, and discounted employee memberships

• ADP Payroll: Access to ADP LifeMart perks and benefits

• Spa Parties: Annual spa outings with the whole gang!

• Snacks & Coffee Station: who doesn't love snacks and staying awake?

Hand & Stone Franchise Corp. is not the employer of franchisee employees. Franchisees are independently owned and operated and are solely responsible for all employment-related decisions, including hiring, supervision, and compensation.