DSHS Lake Burien Quality Assurance Manager

At Lake Burien Transitional Care Facility (LBTCF) in beautiful Burien, Washington, our team works to serve youth ages 13 to 17 who have co-occurring intellectual and developmental disabilities. Facility staff work alongside youth, empowering them to learn self-care skills so that they can thrive.

Supported by Department of Social and Health Services (DSHS), Washington State Department of Children Youth and Families, Washington State Health Care Authority, MultiCare and Seattle Children’s Hospital, this voluntary facility currently serves up to 12 youth. The property was designed with youth in mind and features accessible spaces for on-site educational services and therapies, and beautiful outdoor spaces. Lake Burien is part of DSHS's Developmental Disabilities Administration (DDA).

You’ll start with excellent pay and family-supportive benefits, along with a reliable retirement plan. With dedicated support staff, no out-of-pocket operating costs, and a Monday–Friday schedule, you can focus on your work and still have time to maintain balance in life.

We are seeking a Quality Assurance Manager. You will be a member of the Lake Burien management team and will be responsible for developing and implementing quality assurance and performance improvement strategies for Lake Burien's residential and transitional programs. These efforts are designed to improve outcomes for clients, including quality of care, quality of life, and choice in services and supports.

You'll analyze performance data, identify opportunities for improvement, and use professional expertise and knowledge to influence program practices and operational decisions. Through these activities, you will provide transparency and visibility into program performance and promote accountability for quality outcomes across services supporting more than 100 staff.

This role has broad responsibility for the facility's quality assurance program, ensuring that client services, program practices, staff training, and professional standards meet applicable requirements. You'll work collaboratively with facility leadership to monitor and maintain compliance with federal regulations, incident management requirements, client rights, accreditation standards, and other applicable mandates. You will also provide oversight and supervision of the Management Analyst 5.

Some of What You'll Do

• Align Quality Management System (QMS) & Quality Assurance (QA) strategies with organizational goals and priorities by embedding quality objectives into the broader strategic planning process, adapting frameworks to evolving regulations, and regularly benchmarking performance against industry standards.
• Align QMS & QA strategies with organizational goals and priorities by embedding quality objectives into the broader strategic planning process, adapting frameworks to evolving regulations, and regularly benchmarking performance against industry standards.
• Leverage advanced analytics to monitor trends, evaluate satisfaction levels, and identify areas for improvement by utilizing diverse tools such as surveys, focus groups, and real-time data collection systems. Translate insights into actionable strategies through collaboration, strengthening stakeholder relationships and consistently surpassing expectations.
• Establish a well-documented, adaptable framework for quality assurance that aligns with organizational goals and industry benchmarks. Regularly review and update policies to reflect evolving regulatory requirements, foster a culture of continuous improvement, and ensure consistent compliance across all departments, driving measurable outcomes and operational excellence.
• Ensure comprehensive compliance with regulatory requirements and accreditation standards by systematically integrating federal, state, and local guidelines into all programs and services, while continuously monitoring for changes to maintain alignment with industry best practices.
• Proactively conduct internal audits, mock inspections, and data analysis to identify risks, gaps, and opportunities, ensure compliance with regulations, and prepare teams for external reviews to maintain high standards and operational excellence.
• Establish transparent communication methods to engage leadership, staff, and external stakeholders, ensuring risk mitigation efforts, compliance updates, and quality goals are clearly communicated and collaboratively addressed.

What We're Looking for

• A bachelor’s degree or advanced degree in social sciences, public health, health sciences, human services, behavioral sciences or a related field; AND
• A minimum of five years of professional experience working with people with intellectual and developmental disabilities, AND
• A minimum of two years’ work experience demonstrated in quality assurance and quality improvement in a social service setting.

Additional experience may be substituted year-for-year in place of a degree.

Preferred / desired education, experience and competencies:

• Knowledge and ability to create and implement a quality management strategy.
• Use of strategic planning principles to accomplish organizational goals.
• Ability to effectively work with a team of staff assigned to different locations throughout the state.
• Ability to manage change effectively.
• Communicate effectively orally and in writing.
• Compile data, extract information, and generate comprehensive reports.
• Write professional reports, programs, and plans.
• Read, interpret, and implement policies, rules, and regulations of considerable complexity.

See Why People Like You Choose to work for DSHS:

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Questions? If you have questions about job number 07472, please contact Kathy Simmons, or phone (360) 725-5810.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle. Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. Relationship and Reporting Structure (Nepotism) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

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