Administrative Coordinator 3

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. Learn more about Louisiana Department of Health Be Part of the Work That Matters to Louisiana! Join the Louisiana Department of Health’s Center for Vital Records and Statistics and play a vital role in delivering essential services to the public. From assisting customers and supporting statewide vital record registration to protecting confidential records and ensuring data accuracy, this dynamic position offers opportunities to make a meaningful impact every day. With career progression built into the role, bring your skills to LDH and grow your career while serving the people of Louisiana! An ideal candidate should possess the following competencies: Accepting Direction: The ability to be open and willing to follow guidance or instructions.

Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.

Using Data: The ability to collect, analyze, and use data to generate insights and inform decisions.Two years of experience in administrative services.

EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience. The official job specifications for this role, as defined by the State Civil Service, can be found here.Job Duties:

• Assists walk-in customers with vital records requests, reviews applications and supporting documentation, verifies legal authority and fees, and routes requests for appropriate processing in accordance with Louisiana Vital Statistics laws.
• Provides accurate and professional customer service regarding vital record services, fees, confidentiality, and disclosure requirements, including responding to inquiries from Clerks of Court and the general public.
• Manages and processes incoming correspondence and certified and express mail, maintains required records, verifies payments, creates cases in LEERS, and ensures documents are processed and maintained according to established procedures.
• Responds to a high volume of telephone calls, researches customer inquiries and document status in LEERS, routes calls to appropriate units, processes information packet requests, and escalates complex matters when necessary.
• Processes and reviews vital event registrations, including birth, death, fetal death, marriage, and divorce records, ensuring submitted information is complete and accurate and coordinating with record originators to resolve discrepancies.
• Issues, accepts, and records marriage licenses and provides technical assistance to Clerks of Court, officiants, judges, clergy, and the public regarding Louisiana marriage license laws, procedures, and documentation.
• Supports daily Vital Records operations through inventory and surplus activities, document retention and destruction procedures, bank note reconciliation, staff training, meetings, required trainings, and other special projects as assigned.

Position-Specific Details: Location: Office of Public Health / Bureau of Vital Records/ Orleans ParishAppointment Type: This position will be filled as a Probationary appointment Cost Center: 326307310 Position Number(s): 55895

How To Apply: No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. For information on how to check your application status and understand status updates, please click HERE. Contact Information: Shambrielle Pooler [email protected] LA Department of Health (LDH) Division of Human Resources PO Box 4818 Baton Rouge, LA 70821 225-342-6477 This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218. LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities. Information on the Louisiana Works, Louisiana Rehabilitation Services is available here. LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.