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IT Helpdesk (Junior/ Middle)

MoMo

Ho Chi Minh City, Ho Chi Minh, VietnamOtherNo compensation foundPosted 1w agoVerified open 5 days ago
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At a glance

Compensation
No compensation found
Location
Ho Chi Minh City, Ho Chi Minh, Vietnam
Schedule
Other
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

CCNA Or MCSA Or MCSE Or LPIAssociate's degree

Job overview

MoMo is seeking an IT Helpdesk professional to support internal IT infrastructure, install hardware and software, assist users with network issues, and apply AI to automate support tasks, including on‑call duties and collaboration with the team to improve operations.

Skills & qualifications

RequiredNice to have

Skills

Technical SupportTicketing SystemsLANMCSEVideo ConferencingSoftware SupportResearchArtificial IntelligenceCCNACSSIT Infrastructure ManagementMCSAComputer Hardware InstallationOperating System InstallationPrintersVideo Conferencing SystemsCamerasTime‑Attendance MachinesInternet ConnectivityWi‑FiMass OS DeploymentOffice 365Google WorkspaceAIOn‑Call SupportLogical ThinkingPositive Work AttitudeHTMLAPIProgramming Language

Qualifications

Bachelor's or Associate Degree in Information Technology or Related Field2+ Years Relevant ExperienceCCNA or MCSA or MCSE or LPI

Full job description

About the job MoMo is looking for an IT Helpdesk profile to support the operation of internal IT infrastructure and work alongside the team in applying AI to automate tasks.

Responsibilities

  • Assemble and install computer hardware, operating systems, and software; support office equipment such as printers, video conferencing systems, cameras, and time-attendance machines.
  • Support users with LAN, internet, and Wi-Fi connectivity issues.
  • Research and apply AI (R&D) to optimize and automate IT support operations.
  • Provide on-call support outside of working hours according to the team's duty roster.

Requirements

  • Minimum 2 years of relevant experience, having directly handled the tasks described above.
  • Bachelor's/Associate degree in Information Technology or a related field.
  • Holds at least one of the following certifications: CCNA / MCSA / MCSE / LPI.
  • Experience working with ticketing systems and network-based mass OS deployment systems.
  • Experience managing Office 365 and Google Workspace products.
  • Knowledge of HTML, CSS, API, or a programming language is a plus.
  • Strong logical thinking.
  • Positive work attitude, hardworking, and committed to completing assigned tasks well.
  • Willing to provide on-call support outside working hours per the team's duty schedule.

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