Trust Operations Assistant

Job Duties

Answer phones and serve as the first impression for communication with clients

Handle departmental mail inflows and outflows

Completion of internal documents, client correspondence, reports, and meeting minutes

Assist in completion of internal reviews and reports

Process and archive client documents and closed accounts

Document account files following client interactions and meetings with Trust Officers

Prepare new account documents for signature

Set up new accounts and assist with collection of assets

Assist with preparation of reports and client meeting materials

Obtain tax identification numbers

Verify vendor account statements and invoices

Assist with regular balancing of accounts and reconciliations

Work with spreadsheets, software systems, tickler systems, and electronic file transfer systems

Handle state tax withholdings, tax ledgers, dividend reporting, contributions and distributions within investment accounts and transfers between accounts

Assist with posting transactions and managing ACH payments

Assist with monitoring and managing client account cash flows

Process monetary distributions associated with client accounts and corresponding documentation

Assist with collection of information for tax return preparation and coordinate tax filings

Assist with management of securities movement between bank and securities custodian

Assist with rebalancing investment accounts and trading as directed by Trust Officers

Serve as back-up to other department team members

Communicate with clients and refer or escalate to Trust Officers as appropriate

Perform other duties as directed by Trust Department Manager, Trust Officers and other experienced personnel of the Trust Department.

Minimum Education Required

High school diploma or equivalent. Post secondary degree preferred. Minimum of one year experience in customer service or related field required. Experience in financial, banking, accounting, legal or related industry preferred. Familiarity with investment, accounting, or bookkeeping concepts preferred.

Minimum Experience Required

The ideal candidate will be detail oriented, organized, task driven, and good with numbers, calculations, cash flows, and balancing accounts. The ideal candidate will be able to manage time and work efficiently in a fast-paced environment. The ideal candidate will have an ability to solve problems and be able to work independently within a team environment. The ideal candidate will have excellent written and oral communication skills and be able to communicate clearly while interacting with customers. The ideal candidate will have strong computer and technical skills including use of Microsoft Word, Excel, Outlook, and PowerPoint. The ideal candidate must be able to recognize, protect and maintain the confidential nature of our client relationships.

Shift

First (Day)

Number of Openings

1

Compensation

$

Postal Code

55987

Job Type

Full Time

Place of Work

On-site

Requisition ID

55053

Job Benefits

Merchants Bank offers competitive wages and benefits for our full-time employees including health, dental, life, disability and vision insurance; flexible spending accounts, 401(k) and ESOP retirement plans; bonus plan; paid time off; tuition reimbursement; and a variety of voluntary supplemental insurance options.