Senior ServiceNow Engineer

Job Description

• Support the ongoing consolidation of Jira Service Management (JSM) into ServiceNow, picking up where the Phase 1 go-live left off
• Serve as a general ServiceNow senior resource across configuration, development, and integrations
• Build and maintain integrations between ServiceNow and other ticketing platforms
• Enhance and troubleshoot existing ServiceNow–Jira Software integrations that are already in place
• Take high-level direction and run with it independently, moving work forward without needing step-by-step guidance
• Partner with junior team members who understand the requirements but need technical direction on execution
• Identify opportunities to clean up and streamline the current ServiceNow instance, and make recommendations for improvement
• Work closely with stakeholders to prioritize projects, set expectations, and keep multiple workstreams on track

Skills and Requirements

• 5+ years of hands-on experience as a ServiceNow Engineer, with a focus on engineering and developing new capabilities
• Working knowledge of Jira and the ability to navigate the platform confidently
• Extensive experience building and consuming REST APIs
• Hands-on JavaScript experience, including business rules, conditional logic, and rejects - along with a solid understanding of JSON structure
• Strong understanding of how webhooks function, with the ability to troubleshoot and validate failures
• Familiarity with Service Catalog best practices
• Experience leveraging AI agents such as Gemini or Claude Code

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].