Secret ServiceNow Architect

Job Description

Insight Global is currently seeking a ServiceNow Architect (AI + CSDM + Automation) with an active Secret clearance to integrate security practices into software development and infrastructure operations by automating secure delivery pipelines, compliance controls, vulnerability management, and deployment processes. This role is based in Arlington, VA, as a hybrid/remote position. Responsibilities include:

• Design scalable ServiceNow solutions aligned to enterprise architecture goals
• Lead implementation of ITSM, ITOM, ITAM, SPM, CMDB, and automation capabilities
• Architect CSDM-based service models and CMDB structures
• Implement ServiceNow AI capabilities, predictive intelligence, and virtual agents
• Automate workflows and improve operational efficiency
• Define platform governance, integrations, and development standards
• Support roadmap planning and platform maturity assessments
• Integrate ServiceNow with enterprise systems and cloud environments

Skills and Requirements

• Bachelor's with 12+ years of infrastructure/cloud engineering experience (or commensurate experience)
• 8–12+ years of ServiceNow experience
• Expertise in ServiceNow platform architecture
• Strong understanding of the CSDM framework
• Experience in CMDB design and governance
• Proficiency in workflow automation
• Experience with ServiceNow AI and NowAssist
• Hands-on expertise with Integration Hub and APIs
• Knowledge of ITIL processes
• Experience in JavaScript development
• ITOM discovery and automation
• Certified Technical Architect (CTA) preferred
• Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS)
• ITIL Foundation

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].