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Quality Assurance - Analyst

COOLSOFT

Madison, WIHybridContractNo compensation foundTracked 3 days agoSeen in employer's feed 3 days ago
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At a glance

Compensation
No compensation found
Location
Madison, WIHybrid
Schedule
Contract
Work Authorization
Not specified

Job overview

The analyst serves as a division-wide consultant for the Division of Quality Assurance, leading cross‑functional projects, improving business processes, designing quality assurance measures, and supporting modernization of the DHS DQA Provider Portal while collaborating with leadership, SMEs, and IT teams.

Skills & qualifications

RequiredNice to have

Skills

Project ManagementQuality Assurance

Qualifications

Current Wisconsin Resident or Willing to Relocate

Full job description

Quality Assurance - Analyst

(Jobs in Madison, WI)

Requirement id 158934

Job title Analyst

Job location in Madison, WI

Skills required Project Management, Quality Assurance, -,

Open Date 20-Aug-2026

Close Date

Job type Contract

Duration 9 Months

Compensation DOE

Status requirement ---

Job interview type ---

Email Recruiter:coolsoft

Job Description Analyst: Project Management, Quality Assurance, -,

Start date :9/21/2026

End Date :06/30/2027

Submission deadline :Thursday, August 27 at 4:00 PM CST.

Client Info : DHS

Note:

Interview Process:

  • One Round Virtual Interview. Camera on. AI Assistance is PROHIBITED.

Onsite or Remote?

  • Candidates must be a current Wisconsin resident or be willing to relocate within 30-60 days of hire. This position will be fully remote but is expected to be in the Madison office roughly once a quarter.

Description:

The Project Manager & Business Process Improvement Analyst serves as a division-wide consultant for the Division of Quality Assurance (DQA), providing leadership and expertise in project management, business process improvement, organizational modernization, and technology enablement initiatives. This position is responsible for evaluating, designing, standardizing, and improving operational processes across all DQA bureaus and offices to ensure efficiency, consistency, compliance, and alignment with division strategic priorities.

The incumbent leads complex cross-functional projects, facilitates organizational change initiatives, conducts end-to-end process reviews, develops quality assurance measures, and implements solutions that improve operational effectiveness and service delivery. The position works collaboratively with program leadership, subject matter experts, and information technology teams to identify business needs, translate operational requirements into technical solutions, and support successful implementation of technology-enabled improvements.

A significant responsibility of this role includes supporting DQA modernization efforts through the development and implementation of the DHS DQA Provider Portal and related systems. The position provides project management, consultation, process design, training, and vendor coordination to support licensing applications, license renewals, background checks, annual reports, electronic payments, regulatory workflows, and the conversion of legacy database systems. The incumbent serves as a liaison between DQA staff and external system vendors to ensure business requirements are accurately understood, developed, tested, and implemented.

This position plays a critical role in advancing division-wide modernization efforts by promoting standardized workflows, improved data quality, streamlined business processes, enhanced reporting capabilities, and an improved user experience for DQA staff and provider communities.

Goals and Worker Activities:

A. Business Process Improvement, Standardization, and Quality Assurance (40%)

  1. Conduct comprehensive reviews of business workflows across DQA to identify inefficiencies, bottlenecks, duplicative activities, compliance risks, and opportunities for improvement.

  2. Analyze business processes to ensure compliance with applicable statutes, administrative codes, DQA policies, and operational requirements.

  3. Develop standardized workflows, procedures, templates, and business practices to improve consistency across bureaus and program areas.

  4. Design and implement quality assurance measures, audit tools, process controls, and performance metrics to monitor effectiveness and compliance.

  5. Perform root-cause analysis to identify recurring issues and develop corrective actions that improve operational outcomes.

  6. Research, recommend, and implement best practices related to process improvement, workflow design, operational efficiency, and organizational effectiveness.

  7. Develop and maintain standardized performance reports and metrics to support decision-making, workload management, and performance monitoring.

  8. Analyze operational data and provide feedback, recommendations, and training related to quality improvement initiatives and the DHS DQA Provider

Call502-379-4456 Ext 100for more details. Please provide Requirement id: 158934 while calling.

EOE Protected Veterans/Disability

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