PRIVATIZED HOUSING RESIDENT ADVOCATE

Summary

The primary purpose of this position is to serve as the Privatized Military Housing Resident Advocate for the Installation Vice Wing Commander (CV). Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

Duties

Actively advocates for military member and their families residing in Privatized Housing who are seeking solutions to complex housing-related issues, concerns and unresolved needs. Tracks and analyzes complex resident concerns to identify recurring issues and trends, to increase the efficiency and effectiveness of the resident advocacy program, and to evaluate the impact to the Installation Commander's goals and future plans regarding the privatized housing program. Represents the Installation Wing Commander across a variety of installation and functional area organizations to include the Resident Council. Qualifications

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Miscellaneous Administration and Program Series 0301; Group Coverage Qualification Standard for Administrative and Management Positions. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-11, or equivalent in other pay systems. Examples of specialized experience includes administering privatized housing principles, techniques, and tools required to review, evaluate and make recommendations on independently resolving housing issues; interpreting installation organizations and functions, and resources, pertinent privatized housing laws, regulations, policies and precedents that affect the advocacy program; applying qualitative and quantitative skills for resolving issues or concerns identified by housing residents and their dependents regarding their leased privatized family housing; planning, scheduling, conducting and facilitating projects and studies to evaluate and recommend ways to improve the productivity of work operations associated with privatized housing; conducting interviews to establish complaints to develop a proposed plan; and determining referral services/options for solutions FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-11 level is required to meet the time-in-grade requirements for the GS-12 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Knowledge of effective privatized housing principles, techniques and tools required to review, evaluate and make recommendations for resolving complex housing issues to include knowledge of how facility maintenance is coordinated, what constitutes a true facility maintenance emergency and timelines required for particular issues to be resolved. 2. Knowledge to apply qualitative and quantitative skills in resolution of issues and concerns identified by housing resident members and their dependents who lease privatized family housing. 3. Knowledge of command organizational structure and its supporting elements and programs, mission, policies, goals and philosophies to include knowledge of process to assess tenant complaints regarding maintenance response times and adequate completion of maintenance requests that meet installation goals. 4. Knowledge of process improvement techniques such as benchmarking, metric/statistical analysis and data analysis to project future trends. Skill to develop innovative and feasible solutions to complex issues in which the boundaries are broad and difficult to determine in advance. 5. Skill in applying analytical and evaluative methods and techniques to a broad range of functional areas related to privatized housing. Ability to accommodate and resolve diverse and often conflicting opinions to make responsive decisions and select a course of action in a fast paced environment. 6. Ability to communicate effectively, both orally and in writing. Ability to conduct briefings and workshops; ability to create affective marketing materials and to present information to senior leadership. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How You Will Be Evaluated

Your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. BASIS OF RATING: Your application will be rated under the Cut Point procedures based on the extent to which the quality, depth, and complexity of your experience and education relate to the qualification requirements. Additional points are not added for Veteran's Preference; however, Veteran's Preference is considered where applicable. Best Qualified Group: Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements Fully Qualified Group: Candidates in this category possess good skills and experience above the minimum requirements. Basically Qualified Group: Candidates in this category meet the minimum education and/or experience requirements. The resume/documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "insufficient information" and you will not receive further consideration for this job. For additional information on what to include in your resume, click here. APPRAISALS/AWARDS: Hiring Managers use objective methods and consider previous performance appraisals and awards in the selection process. Current Federal Civilian employees should list any relevant performance related rating and/or awards in your resume. Applicants who disqualify themselves will not be evaluated further. Other Information

Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location. Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information. 120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur. Military Spouse Preference (MSP) Eligible: MSP applicants, if determined best qualified, must be selected and placed at the highest grade for which they applied. You must include a completed copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for MSP. Click here to obtain/download a copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist. Priority Placement Program (PPP) Applicant Eligible: PPP Applicants, if determined well qualified and selected, will be placed at the at the full performance level. You must include the applicable completed copy of the PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility as a PPP Applicant. Click here to obtain/download a copy of the applicable PPP Self-Certification Checklist (DD3145-1 through DD3145-4, select the appropriate checklist for your claimed preference). To determine the applicable PPP Self-Certification Checklist required to substantiate the eligibilities you are claiming, refer to the AF Civilian Employment Eligibility Guide located in the Required Documents section of this vacancy announcement. Direct Deposit: All federal employees are required to have direct deposit. Disabled veteran leave is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click here. If you have questions regarding this announcement and have hearing or speech difficulties click here.