Sr. Systems/Network Engineer

Job Description

Insight Global is seeking a Sr. Systems/Network Engineer for a full-time opportunity with a Managed IT Services Provider. This person will act as the Technical Account Manager for one of this MSP's Healthcare clients in the Bedford, MA area. This Engineer will be sole point of contact from the MSP, and act as the IT Manager to ensure clients’ documentation and SOPs are up to date, to align the client to the MSPs' technical standards, and to handle technical escalations. They will also facilitate and drive client operational meetings, evaluate client technology landscape, and present and collaborate on client evaluations with vCIO and/or Client Success Managers.

Additionally, they will proactively review client metrics and KPI’s, track client product maintenance and end of life schedule, and assist with firmware and patch remediation.

Skills and Requirements

• Experience working in Healthcare (preferably Sr. Living/Post-Acute care)
• 7+ years' Systems and/or Network Engineering experience
• Experience with an RMM Platform (Dato, Kaseya)
• Windows Server, MS Azure, EntraID, Exchange experience
• Experience with ConnectWise
• Firewall configuration experience
• Prior MSP experience
• Industry related certifications

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].