Collections Specialist

Description

We are looking for a Collections Specialist to immediately join a team on a contract basis with the potential for a permanent role. This position focuses on managing account receivables, communicating with customers regarding outstanding balances, and helping maintain steady cash flow through timely follow-up. The ideal candidate brings experience across commercial and consumer collections, along with a solid understanding of billing and credit-related collection practices.

Responsibilities:

• Contact customers by phone, email, and other approved channels to follow up on overdue invoices and unresolved account balances.

• Review account activity to identify delinquent payments, document collection efforts, and determine appropriate next steps for resolution.

• Work with internal teams to research billing concerns, clarify discrepancies, and support accurate account reconciliation.

• Apply established collection procedures to both commercial and consumer accounts while maintaining a consistent customer experience.

• Monitor payment commitments and follow through with customers to encourage timely resolution of outstanding obligations.

• Maintain complete and up-to-date records of communications, account status changes, and collection outcomes in internal systems.

• Escalate complex or high-risk accounts when necessary and support efforts to reduce aging receivables.

• Contribute to consistent cash collection results by prioritizing accounts effectively and managing a high-volume workload.

Requirements • Experience handling collections activities in either commercial, consumer, or mixed account environments.

• Working knowledge of credit and collections practices, including account follow-up and delinquency management.

• Familiarity with billing-related collection processes and the ability to resolve payment issues efficiently.

• Strong verbal and written communication skills for interacting with customers and internal stakeholders.

• Ability to stay organized, manage multiple accounts at once, and maintain accurate documentation.

• Sound judgment when addressing sensitive customer situations and negotiating payment arrangements.

• Proficiency with standard office software and account tracking or receivables systems.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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