Digital Technical Product Management Intern

San Antonio Home Office I

Full time

R0120759

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

Join our group of passionate digital experts shaping the future of digital products from the USAA mobile app to our chat bot technologies. We are looking for a driven and enthusiastic Digital/Technical Product Manager Intern who is passionate about making an impact on the military community through the USAA mission.

This internship will be based at the USAA Corporate Headquarters in San Antonio, Texas.

What you’ll do:

• Empathize with and deeply understand the unique needs of end-users to determine the fastest path to deliver value.

• Translate business goals and end-user needs into a clear product vision, communicating direction and priorities to the development team, other matrixed teams, and third-party partners.

• Identify goals, metrics, and analytics to determine product value; continually make recommendations and refine the product backlog based on learnings.

• Manage and groom the product backlog, making decisions based on the value that will be delivered.

• Monitor research and the competitive landscape to recommend the best solutions and ensure that products remain or become best in class.

• Ensure that product directions balance user needs and business goals of driving new products, improving efficiency, and enhancing customer satisfaction.

• Work with design partners to formulate, test, and refine assumptions and hypotheses through user research.

• Collaborate with development teams to ensure smooth delivery and execution of product plans.

What You Will Learn:

• How to translate complex business goals into executable strategies.

• Learn how to take an idea through the refinement and development process.

• Best practices in user research and applying insights to product development.

• Techniques for managing a product backlog and prioritizing features.

• Financial planning and analysis in the context of product management.

• Conducting competitive analysis and strategic planning to keep products best in class.

What you need to have:

To qualify, you must be pursuing a bachelor’s degree or higher from an accredited college or university, and plan to graduate after the final day of the internship. Most of our interns participate the summer between their junior and senior years. Our 2027 internship will start on June 2, 2027 and last through August 13, 2027.

• Graduation date cannot be prior to August 13, 2027

• Currently pursuing a bachelor’s degree or higher in Business, Computer Science, Engineering, or a related field.

• Strong analytical skills and a passion for user-centric product design.

• Excellent communication and collaboration skills.

• A proactive attitude with a desire to learn and take on new challenges.

What sets you apart:

• Academic concentration in Management Information Systems

• Graduation date between August 2027 and July 2028.

• Previous internships or project experience in coding languages

• Understanding of Agile methodologies

• First-hand knowledge of the military community

Compensation range: The salary range for this position is: $26.50 - $36.00 . Interns will receive an intern stipend to assist with expenses.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.