Kroger Family of Companies logo

FRONT END/FLOOR SUPERVISOR

Kroger Family of Companies

Menomonee Falls, WIJobSeen 1w agoSeen in employer's feed 4 days ago

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At a glance

Compensation
No compensation found
Location
Menomonee Falls, WI
Work Authorization
Not specified

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Job overview

RESPONSIBILITIES

Essential Job Functions:

  • Model exceptional customer service and engagement behaviors.

  • Greet and engage 90% of all customers through greeting, smiling, making eye-contact and thanking them.

  • Spend at least 90% of time on customer approach side of the check lanes

  • Be an app

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceCustomer EngagementGreeting CustomersSelf-Checkout MaintenanceFront End Queuing StandardsCoaching CashiersTill AuditsBasket Retrieval SupervisionBreak Schedule ManagementCarry-Out OfferingCleanliness SupervisionSafety SupervisionPerformance CoachingReasonable Accommodation Ability

Full job description

RESPONSIBILITIES

Essential Job Functions:

  • Model exceptional customer service and engagement behaviors.

  • Greet and engage 90% of all customers through greeting, smiling, making eye-contact and thanking them.

  • Spend at least 90% of time on customer approach side of the check lanes

  • Be an approachable, visible source of assistance to both customers and associates.

  • Maintain self-checkout and total front end queuing standards.

  • Coach cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices.

  • Ensure till audits are being performed.

  • Supervise basket retrieval process.

  • Maintain break schedules for front end associates.

  • Make sure carry-outs are offered to customers.

  • Supervise cleanliness and safety conditions for front end and restrooms.

  • Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports

  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS

Desired Previous Job Experience

  • Previous comparable experience

Minimum Position Qualifications:

  • None

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