Operation Support Manager - SB

The Operations Support Manager ensures the integrity of the revenue cycle, acts as a liaison with the Manager, Implementation for new customer Go Lives, and manages/mentors all revenue cycle personnel.

Essential Duties and Responsibilities:

• Effectively oversees and manages the key performance indicators specifically designated for revenue cycle functions, including, but not limited to, AR Management, AP Management, Cash Application, & Supplier Payment initiation

• Assists with New Sunburst Client Implementations, mainly focused on Timecard Management, Billing Integrity, Invoicing Set-Up and Process Management centered around Sunburst’s AR Management System

• Builds strong relationships with Maxim/Amergis Corporate Leaders associated with Revenue Cycle functions

• Collaborates and provides continuous and ongoing feedback to team members, peers, partners, and manager for the purpose of improving Sunburst relationships

• Develops team members using individual development plans, role specific competencies, mentorship, stretch assignments, and establishes succession plans

• Collects on over 90 day accounts and other escalated accounts, as needed. Keep manager informed of any potential issues that would impact cash flow; oversees communications to Agency partners should Client payment issues arise

• Drives a high level of customer service between direct reports, other team members and external stakeholders. This includes, but is not limited to: Sunburst partners, Clients, Suppliers and Maxim/Amergis Stakeholders

• Proactively communicates to senior leadership potential risk areas by actively reviewing your team’s account receivables as needed and completing a risk analysis

• Actively involved in complex payer issues and continuously looks for opportunities to improve and create synergies

• Understands how to separate and combine tasks into efficient work flows, creates and executes on action plans

• Proactively implements education process improvements to prevent future disruptions in their designated oversight of the revenue cycle

• Performs other duties as assigned/necessary

Minimum Requirements:

• At least 3 years of experience in Accounts Receivable and Billing, with at least 1 year of Managed Service Provider experience preferred

• High School degree required; Bachelor’s degree preferred

• Superior knowledge of Sunburst’s Billing, Collections, Cash Application and Vendor Payment Guidelines

• Proficiency in Microsoft Office, with intermediate proficiency in Excel

• Excellent decision-making, team-building, and development skills

• Excellent written and verbal communication skills; proficiency in the English language is required

#LI-JD5

Job Category: Field

Job Function: Field | Management | Management

Job Type: Full Time

Setting: Corporate/Field Office

Position Type: FieldOffice

Office Number: 0000

Pay Rate: $65000 - $82500 / Year

Date Posted: 2026-09-29