DSHS HCLA RCS Long Term Care Surveyor

DSHS HCLA RCS – Long Term Care Surveyor (Adult Family Home LTC Licensor) Join our team as an Adult Family Home LTC Licensor with the Residential Care Services (RCS) division under the Home and Community Living Administration (HCLA) in Tumwater.

In this role, you will conduct on-site inspections, complaint investigations, and follow-up visits to ensure Adult Family Homes meet state licensing standards and provide safe, quality care to residents. You will play a critical role in protecting vulnerable populations by evaluating care practices, interviewing residents and providers, reviewing records, and clearly communicating findings. This position is essential to maintaining accountability, supporting providers, and ensuring that individuals receiving long-term care services live in safe, respectful, and well-regulated environments.

Some of what you'll do:• Conduct full inspections, complaint investigations, and follow-up visits for Adult Family Homes and other community programs in accordance with state regulations and procedures

• Plan and manage workload to meet statutory timelines, including preparation, investigation tracking, and completion of required reports
• Evaluate compliance with licensing standards and identify deficient practices in long-term care and specialized care settings
• Observe resident care, services, and living environments to ensure quality and safety standards are maintained
• Interview residents, family members, providers, and community partners to gather information on care practices and service quality
• Review records and documentation, analyze findings, and prepare detailed reports, including statements of deficiencies and investigation summaries
• Maintain accurate data entry in state systems while safeguarding confidential information and following policies, procedures, and directives

Desired skills, knowledge, and abilities:• Strong verbal and written communication skills, with the ability to engage effectively with diverse populations and stakeholders

• Knowledge of long-term care services, regulatory standards, and licensing practices
• Ability to conduct investigations, interviews, and evaluations using sound judgment and critical thinking
• Proficiency with computer systems and data management tools used for reporting and tracking
• Skill in managing time, prioritizing workload, and meeting deadlines in a fast-paced environment
• Ability to maintain professionalism, objectivity, and composure in challenging or sensitive situations
• Ability to build and maintain effective working relationships with multidisciplinary teams, agencies, and community partners

Who should apply? We are searching for professionals who meet one of the following:

• A master’s degree in social work, speech pathology, occupational therapy, physical therapy, psychology, special education, nutrition, sociology, or a closely related field

AND

• Two years of professional experience in planning, administering, licensing, monitoring, or delivering social or health service programs

OR

• A bachelor’s degree in one of the fields listed above

AND• Four years of professional experience in planning, administering, licensing, monitoring, or delivering social or health service programs

OR• An equivalent combination of education and experience totaling eight or more years

Please note:• Selected candidates must successfully complete required state surveyor and investigator training, including certification requirements.

• Degrees in Social Work must be from a program accredited by the Council on Social Work Education.

Ready to start a rewarding career? Apply today! Along with your application, please include:• An updated resume

• Cover Letter
• Three professional references with contact information

Questions? Please reach out to DSHS Recruiter Saleen Hernandez at [email protected] and reference job number #06930.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure (Nepotism) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

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