Print Production Level 3

Job Title: Print Production Level 3

Location: West Haven, CT

Job Type: Hourly Consultant

Hours: Monday-Friday 8:00 AM to 5:00 PM

Pay: $18.12 to $23.76 per hour

Essential Functions:

• Operate digital, color, high-volume printing, copying, scanning, and office production equipment.

• Operate standard finishing equipment, including paper cutters, inserters, laminators, hole punchers, folding equipment, and mail equipment.

• Receive, review, electronically log, estimate, schedule, and track customer production jobs.

• Perform quality inspections before, during, and after production runs.

• Problem-solve production, delivery, and output issues to meet customer requirements.

• Sort and scan hardcopy materials and other media for printed or digital output.

• Inspect files for fonts, image resolution, registration, and other potential production issues.

• Optimize document design for quality and reproduction.

• Integrate variable data files into printed documents using provided templates.

• Perform file and document conversions using standard software.

• Track and store customer jobs, including file backups, for future reuse.

• Apply asset tags to office equipment and maintain related database information.

• Track and coordinate office equipment moves, additions, and changes at customer accounts.

• Perform operator maintenance and basic cleaning of office and production equipment.

• Collect and submit equipment meter reads.

• Process and distribute incoming and outgoing faxes and maintain billing logs.

• Process basic forms and update information using a PC.

• Maintain reporting logs and information required for billing.

• Collect data and respond to print/copy equipment issues by contacting service personnel through designated PC applications.

• Engage Xerox and/or third-party vendors to support customer supplies and services as required.

• Provide minimal training to customer end-users on equipment.

• Coach and mentor co-workers as needed.

• May develop work processes or templates.

• Ability to lift and move up to 50 pounds.

• Perform other duties as assigned to support customer production requirements.

Skills:

• Functional knowledge of PCs, including keyboard and mouse functions.

• Intermediate proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.

• Ability to create spreadsheets, use standard formulas, sort and filter data, create graphs, import/export information, embed files, and transfer data between Word and Excel.

• Ability to locate and use network devices, drives, files, and printers.

• Ability to send and receive email, locate, open, save, and manage documents and files, and perform data entry.

• Ability to use web browsers and send documents to preconfigured printers.

• Basic math skills, including division, multiplication, and percentages.

• Strong customer service and problem-solving skills.

• Business maturity and professionalism.

• Ability to coach and mentor co-workers.

• Ability to work independently while following established processes and customer requirements.

Experience:

• Minimum of 1 year of experience in a customer service environment.

• Experience operating digital printers, copiers, scanners, and finishing equipment preferred.

• Experience in a print production, document management, mailroom, or office services environment preferred.

Education:

• High School Diploma or equivalent required.

• Post-high school technology training or equivalent technical experience required.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com .

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.