Customer Service Associate
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At a glance
Job overview
The Customer Service Associate will maintain high‑level service through direct contact with assigned customers, handling quotations, order entry, and status updates while collaborating with field sales, product management, and internal departments.
Skills & qualifications
Skills
Qualifications
Full job description
Description
To maintain the highest level of customer service through personal contact with a predetermined list of customers. A CSR must have excellent communication skills to interact with their customers, our Field Sales Representatives and Product Management. They must have the ability to fulfill a customer’s needs with respect to quotations, order entry, and order statuses.
Job Description
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Build positive relationship with all major customers
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Proficiency in Excel is essential for this role.
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Maintain knowledge of company products and lead times
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Prepare quotes, status updates and response for customers
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Perform contract reviews and enter Purchase orders with accuracy
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Ensure accurate and timely service and respond quickly and proactively to customer request
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Organize and Upload all necessary documentation with digital storage software
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Interface with all departments
How to Apply:
To apply, please submit your resume highlighting your relevant experience and interest in the role, you may also email your resume to [email protected] or call our front office at (310) 537-3750. We look forward to hearing from you!
Pay Range: $19 to $23 per hour
**Please note that the salary range information is only applicable to California. This range is the company's good faith and reasonable estimate of the compensation for this role based on the position's responsibilities, qualifications, experience, and other relevant factors. Actual compensation may vary depending on the selected candidate's specific experience, education, skills, and other relevant factors.
Equal Opportunity Employer
Industrial Tectonics Bearings is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
This role is subject to compliance with the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), which requires the incumbent to be either a US citizen, lawful permanent resident [“green card” holders] or have refugee or asylee status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
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