Deposit Operations Manager

Bangor, ME

Full time

R4919

Pay Range: $69,750 - $95,171 (Annually)

Reporting to the Director of Operations, the Deposit Operations Manager is responsible for the management and oversight of all activities taking place within the Deposit Operations department. This includes, but is not limited to, general deposit account servicing/maintenance, transactional /items processing, quality assurance/reporting activities and electronic and corporate banking functions.

As a member of the Operations Management team, the Deposit Operations Manager is expected to provide strategic and tactical leadership to the department in an effort to support the overall strategic vision of the bank. The Deposit Operations Manager is expected to lead and nurture a customer-centric, “You Matter More”, culture while maintaining and enhancing efficiency and quality of work standards.

The Deposit Operations Manager should continuously acquire, maintain and increase their knowledge of banking, deposit operations-related subject matter/products (including new/emerging product opportunities) and applicable regulatory requirements.

In addition, the Deposit Operations Manager will be expected to build strong relationships with other key leaders, and their teams, throughout the organization. A strong skillset in collaboration, building relationships, and solution-based leadership will be required in order to ensure success while involved in issue resolution, project management, and process enhancement.

Routinely exercises discretion and independent judgment while performing duties.

Key Accountabilities:

• Serves as a resource and mentor for department staff (associates and supervisors) and routinely/proactively provides support, coaching and feedback.

• Helps create/maintain a culture of continuous improvement, both within departmental tasks/responsibilities and personnel.

• Is the primary point of contact for internal business partners, auditors/examiners and/or customers on matters relevant to Deposit Operations.

• Performs assigned operational duties, including some that are complex and require strong analytical skills to complete.

• Ensures that production schedules/deadlines are monitored, maintained and met. Monitors and manages department expenses and overall budget.

• Leads efforts to continue process improvement, with a keen eye on risk management, while also finding opportunities to leverage automation and/or robotics.

• Helps ensure that customer account information and reports are processed timely, accurately and in accordance with Bank and third-party policies and procedures.

• Compiles data and provides reporting/information to management and other areas of the Bank.

• Reviews and recommends process improvements to reduce cost, improve efficiency and/or mitigate risk to the bank.

Knowledge/Experience Requirements:

• BA/BS Degree or work equivalent

• Experience in leading teams/managing people

• Deposit Operations, banking and/or financial services experience

Physical Demands/Conditions Requirements:

• General office environment.

• Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required.

Equipment Used:

• General office equipment.

Misc.:

• Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork.

• Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook.

• Performs additional duties as requested.

External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.

At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement.

We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done.

At Bangor Savings Bank, the work our employees do each and every day allows us to deliver on our promise to make a difference in the lives of people in New England in a way that really matters.

Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans. No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.