Success Coach - Student Success Services

Position Information

Position Title Success Coach - Student Success Services

Position Category Full Time Staff

Position Status 12 Month

FLSA Non-Exempt

Advertised Salary $50,789

Department Student Services

Working Hours Monday - Friday (Evening and weekend hours may be required)

General Description

Do you enjoy helping students overcome challenges, discover their strengths, and achieve goals they may not have thought possible? Are you a relationship-builder who believes that student success is about more than grades?

SUNY Niagara is seeking a Student Success Services Success Coach to join our Student Services Division. This position provides an exciting opportunity for a student-focused professional to make a meaningful difference in the lives of our students by serving as a trusted resource, advocate, and guide throughout their college journey.

The Success Coach will work directly with an assigned cohort of students, building supportive relationships while helping students navigate academic, personal, and institutional challenges. The successful candidate will take a proactive approach to student success—identifying students who may be struggling, connecting them with appropriate resources, monitoring their progress, and helping them develop the skills and strategies necessary to persist and graduate.

The primary office for this position will be located at the Sanborn Campus, with responsibilities that may include collaboration across the College and engagement with students in a variety of settings.

Why This Position Matters

At SUNY Niagara, we recognize that students don’t always need someone to simply tell them what to do, they need someone who will listen, encourage them, help them identify solutions, and walk alongside them when things get difficult.

As a Success Coach, you will have the opportunity to make a direct and measurable impact on student success. You will be there when a student is struggling in a course, unsure about their next step, facing an unexpected barrier, or simply needs someone to remind them that they belong in college.

Why Join SUNY Niagara?

At SUNY Niagara, we believe that our employees are our greatest asset. In addition to competitive compensation, we offer an outstanding benefits package designed to support your health, financial well-being, and work-life balance. To learn more about our comprehensive benefits, please visit our Benefits webpage: https://sunyniagara.edu/hr/benefits/.

When you join SUNY Niagara, you become part of a supportive, student-centered community where your contributions are valued and your professional growth is encouraged.

Work-Life Balance

We recognize that employees thrive when they have time to excel both professionally and personally. At SUNY Niagara, generous paid time off, holiday, and leave policies make this possible. Our college closes for winter break from late December through early January and a week in mid-March for spring recess. In the summer, employees observe a four-day workweek, allowing them to enjoy valuable time to recharge and pursue personal interests.

Professional Growth & Development

Your success is our success. SUNY Niagara is committed to supporting lifelong learning through professional development opportunities, workshops, conferences, and educational advancement. We encourage employees to expand their skills, pursue new opportunities, and grow throughout their careers.

Inclusive & Collaborative Community

We are committed to fostering a welcoming and inclusive environment where every employee feels valued and respected. By embracing diverse perspectives, experiences, and backgrounds, we create a culture of belonging that enriches our campus community and enhances the educational experience for our students.

Meaningful & Rewarding Work

Every role at SUNY Niagara contributes to student success and strengthens the communities we serve. As a member of our faculty, you’ll inspire students, cultivate their talents, and help prepare them for meaningful careers and lifelong learning. Our small class sizes allow you to build strong relationships with students and make a lasting impact on their educational journey.

Make an Impact

If you’re looking for a career where you can inspire students, collaborate with dedicated colleagues, and be part of an institution committed to excellence and community, we invite you to join SUNY Niagara. Together, we are transforming lives through education.

Typical Work Activities

Essential Functions

Ability to relate to a diverse student population; ability to relate to all members of the college staff and faculty; ability to manage multiple functions; ability to operate computers; ability to prepare and make presentations to groups, ability to prepare written reports, ability to physically perform the duties of the position.

Required Qualifications

• Bachelor’s Degree in Education or Counseling or a Bachelor’s Degree and the equivalent of four months (one semester) full-time experience working in an educational environment;

• Demonstrable effective written communication skills;

• Experience interacting with a diverse population.

Desirable Qualifications

• Master’s Degree in Student Personnel, Higher Education Administration, Counseling, Social Work, or related field;

• Experience advising or case management experience with low income, first generation and/or disabled students;

• Experience working with SCT Banner; experience creating educational materials and publications;

• Experience giving educational presentations.

License(s)/Certifications

About SUNY Niagara

SUNY Niagara is a thriving educational institution located between the picturesque landscapes of Niagara Falls and the vibrant city of Buffalo, NY. Our college serves a diverse student population and is committed to providing a supportive and inclusive learning environment. With a commitment to academic excellence and student success, SUNY Niagara offers a supportive and collaborative environment for both faculty and staff.

SUNY Niagara is an accredited institution of higher education that offers high-quality academic programs leading to degrees and certificates that are supported by outstanding student services. The top 4 majors of our students are Liberal Arts and Sciences, Nursing, Psychology, and Criminal Justice. In 2023, SUNY Niagara ranked #1 in graduation rate among community colleges in New York State!

SUNY Niagara provides a variety of cultural, athletic, social, and international experiences, as well as community education, small business, and workforce development that supports economic development that positively impacts the quality of life of valued stakeholders. The college operates through a collegial model of shared governance and transparency and is accountable for meeting the highest standards of professionalism and integrity.

SUNY Niagara has two locations in western New York consisting of 287 acres and 11 buildings. The Sanborn, campus is minutes from Buffalo, Niagara Falls, and the Canadian border and is centrally located between the county’s three main cities of Lockport, Niagara Falls, and North Tonawanda. The Sanborn campus offers a traditional college experience with world-class academics, knowledgeable faculty members, state-of-the-art classrooms, NJCAA athletics, and on-campus housing. We continue to invest in our facilities with the addition of the Learning Commons Center, which has become the nucleus of the campus; a place for faculty to collaborate and help students develop critical thinking skills while incorporating state-of-the-art technology and innovative student support services. We also modernized our campus dining commons, providing quality meal options in a sleek, comfortable, collaborative environment.

The Niagara Falls Culinary Institute (https://sunyniagara.edu/nfci/) ( NFCI ) is located in the heart of one of the world’s biggest tourist destinations, Niagara Falls. Fully outfitted with modern labs and tools for students to use as they train in both classic and trendy techniques, NFCI is home to Culinary Arts, Baking and Pastry Arts, and Hospitality programs. The college also operates Savor, a fine dining restaurant, and La Patisserie, a European-style pastry café, at NFCI .

Our college nurtures and empowers its students and employees in ways that recognize and value our common humanity as well as the richness of our diversity. SUNY Niagara welcomes applicants who want to join a leading regional institution that provides a dynamic, educational environment, responds to students’ current and emerging needs, and strengthens its community. At SUNY Niagara we embrace diversity and promote inclusion throughout the institution by recognizing, accepting, and celebrating differences within our campus and surrounding communities. Therefore, we desire and pursue candidates who share those principles and encourage applicants from all backgrounds to apply to our positions.

EEO Statement

SUNY Niagara does not discriminate and prohibits harassment or discrimination related to any protected category including creed, ethnicity, citizenship, national origin, sex, gender, pregnancy, disability, marital status, political or social affiliation, age, race, color, veteran status, military status, religion, sexual orientation, domestic violence status, genetic information, gender identity, gender expression or perceived gender. Individuals from all backgrounds are encouraged to apply.

Posting Detail Information

Posting Number S393P

Open Date 08/28/2026

Close Date

Open Until Filled Yes

Special Instructions Summary

For full consideration applications must be submitted by September 20th. If a viable candidate is not found during the initial review, applications submitted after September 20th will be considered.

SUNY Niagara considers only those applications that clearly demonstrate the applicant meets all required qualifications as indicated on the posting, please review the qualifications before applying. Persons meeting the required qualifications as stated above should submit the following:

• cover letter that addresses each of the qualifications

• resume

• unofficial transcripts

• names and contact information for three (3) current, work related references

Incomplete packets will be rejected for lack of information.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have at least a Bachelor’s Degree in Education or Counseling or a Bachelor’s Degree and the equivalent of four months (one semester) full-time experience working in an educational environment?

• Yes

• No

• • Do you have experience working with a diverse populations?

• Yes

• No

Documents Needed to Apply

Required Documents

• Resume

• Cover Letter

• Transcripts

Optional Documents

• Letter of Recommendation

• Certifications/Licenses

• Transcript 2

• Transcript 3