Application Runbook Administrator (Cutover SaaS)

Job Description

An employer is seeking a Application Runbook Admin for a direct hire opportunity in India. The Application Runbook Administrator is responsible for administering and operationalizing Synchrony’s Cutover SaaS platform to plan, build, govern, and execute runbooks for application recovery, environment changes, and key operational events. This role ensures runbooks are accurate, standardized, auditable, and aligned to change management and IT resilience practices, enabling predictable cutovers and reduced operational risk. The Application Runbook Administrator owns day-to-day Cutover administration and enables delivery teams to produce high-quality runbooks that are ready for controlled execution.

• Administer Cutover workspaces, runbook templates, user access/roles, and configuration in alignment with Synchrony policies.
• Build and maintain standardized runbook templates (e.g., DR test, migration events) including phase structure, task types, and required metadata.
• Partner with application and platform teams to capture end-to-end cutover steps, dependencies, owners, prerequisites, validation checks, and rollback procedures.
• Ensure runbooks meet governance standards: completeness, naming conventions, task clarity, time estimates, sequencing, and required approvals.
• Coordinate cutover readiness reviews and dry runs; confirm execution owners, communications plan, and validation criteria are in place.
• Lead or facilitate runbook execution in Cutover: launch events, manage task progression, monitor blockers, maintain real-time status, and ensure timely escalations.
• Integrate Cutover usage with broader release/change processes (e.g., change records, release calendars, maintenance windows) and maintain traceability for audits.
• Manage Cutover reporting and dashboards: runbook status, completion metrics, cycle time, missed steps, and post-event outcomes.
• Maintain runbook documentation and knowledge articles; provide training and coaching for new teams adopting Cutover.
• Drive continuous improvement via post-implementation reviews (PIRs), lessons learned, and template/process enhancements

Skills and Requirements

• Experience administering Cutover o User permissions, Runbook creation, workflow management, automation

• Ability to translate technical procedures into clear, executable, step-by-step tasks with well defined ownership and acceptance criteria

• Cutover implementation experience OR involvement in a Cutover implementation

• Disaster recovery expense

• Familiarity with Cloud services – AWS/ Azure

• Financial services background

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].