Customer Success Engineer

Keychain

Gurugram, Haryana, IndiaJobPosted 1mo agoStill listed 3 days ago

Gurugram, Haryana, IndiaJobNo compensation foundPosted 1mo agoStill listed 3 days ago

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At a glance

Compensation

No compensation found

Location

Gurugram, Haryana, India

Work Authorization

Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

The Customer Success Engineer will own end-to-end customer onboarding and data implementation, working closely with customers, operations, and engineering teams to validate, transform, and import data, identify gaps, automate workflows, and ensure smooth go‑lives.

Skills & qualifications

RequiredNice to have

Skills

TypeScriptSoftware as a ServicePythonTechnical SupportOnboardingArtificial IntelligenceCustomer OnboardingProcess OptimizationAutomationTroubleshootingJavaScriptSQLAPIsCSV/ExcelProblem SolvingCommunicationStakeholder ManagementData TroubleshootingAI Tools

Qualifications

1-3 Years Experience

Full job description

We are looking for a Customer Success Engineer to own customer onboarding and data implementation for our platform. You will work closely with customers, operations, and engineering teams to ensure seamless data onboarding, identify data gaps, automate repetitive workflows, and deliver a smooth implementation experience.

Responsibilities:

Own end-to-end customer data onboarding and implementation.
Validate, transform, and import customer data into the platform.
Identify and troubleshoot data quality issues, gaps, and inconsistencies.
Build automation scripts and workflows using Python, JavaScript, SQL, and AI-assisted tools.
Monitor onboarding processes and proactively resolve implementation issues.
Collaborate with Operations and Engineering teams to ensure successful customer go-lives.
Communicate technical issues clearly to both technical and non-technical stakeholders.
Continuously improve onboarding processes through automation and operational efficiency.

Requirements:

1-3 years of experience in customer success, implementation engineering, technical support, solutions engineering, product support, data operations, or similar roles.
Hands-on experience with Python, JavaScript/TypeScript, and SQL.
Strong problem-solving and data troubleshooting skills.
Experience working with APIs, CSV/Excel data, data imports, or integrations.
Excellent communication and stakeholder management skills.
Ability to manage multiple customer implementations simultaneously.
Familiarity with AI tools such as Claude, Gemini, ChatGPT, or Codex is a plus.

Good to Have:

Experience in a SaaS environment.
Exposure to customer onboarding, integrations, or implementation projects.
Knowledge of automation workflows and process optimization.

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