Guest Experience Host - Behind The Scenes Tour Guide

What you'll bring to the team

🎬 Guest Experience Host – Operations & Behind the Scenes Tour Guide

📍 Madame Tussauds New York

🕒 Part-Time

Candidates must be 18+ for the role.

🌟 Step Into the Spotlight!

Ready to bring the fun to life? At Madame Tussauds New York , you don't just come to work... you become part of the magic! ✨

From rolling out the red carpet for guests 🎥 to sharing the secrets behind our world-famous wax figures 🕯️, every day is exciting, energetic, and unforgettable.

We're looking for friendly, outgoing, and enthusiastic team players who love creating memorable experiences and making people smile! 😄

🎭 What You'll Do

🎤 Become a Behind the Scenes Tour Guide

✅ Lead guests on our exclusive Behind the Scenes Tour

✅ Share fascinating facts about the wax-making process

✅ Bring the Madame Tussauds story to life through engaging storytelling

🌟 Be the Face of the Attraction

✅ Welcome guests with energy, confidence, and a red-carpet attitude

✅ Memorize tour scripts and figure facts

✅ Act as a brand ambassador and spokesperson for Madame Tussauds

📸 Keep the Attraction Guest-Ready

✅ Ensure exhibit areas are clean, safe, and photo-ready

✅ Help create a positive, memorable experience for every guest

🍿 Enhance the Guest Experience

✅ Promote souvenirs, snacks, and attraction upgrades

✅ Answer guest questions and assist with wayfinding

✅ Help manage crowd flow and operational needs

🛡️ Safety First

✅ Follow health, safety, and food handling procedures

✅ Maintain a safe and welcoming environment for all guests

Qualifications & Experience

🌟 About You

✅ 6 months to 1 year of experience in attractions, entertainment, tours, hospitality, or customer service preferred

✅ Friendly, energetic, and guest-focused with strong communication skills

✅ Comfortable working in fast-paced environments, including areas with loud noise and confined spaces

✅ Self-motivated, dependable, and able to work independently or as part of a team

✅ Strong problem-solving skills and confidence handling guest questions and concerns

✅ Flexible availability, including 🌞 days, 🌙 nights, 🎉 weekends, 🎄 holidays, and special events

💫 If you love engaging with people and creating memorable guest experiences, we'd love to meet you! 🎬✨

Benefits

The Perks of the Magic ✨

🎡 Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.

🌴 Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.

🎟️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.

🏆 Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.

💰 401(k) Savings Plan: Build your future with our company-matched retirement program.

🎓 Tuition Assistance: Pursue your passions with educational support and reimbursement programs.

🚀 Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

Pay Range

USD $17.50/Hr.

Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/13523/guest-experience-host---behind-the-scenes-tour-guide/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

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Location (Country-State-City) US-NY-New York

Job ID 2026-13523

Employment Type Part-Time

Offer/Contract Type At Will (US Only)

Location Name Madame Tussauds New York