Video Conference Support Engineer - ITS3

Working Title: Video Conference Support Engineer

Job Class: Information Technology Specialist 3

Agency: Minnesota IT Services

• Job ID : 97287

• Location : St. Paul

• Telework Eligible : Yes #LI-Hybrid

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 09/29/2026

• Closing Date : 10/05/2026

• Hiring Agency/Seniority Unit : Minnesota IT Services

• Division/Unit : Department of Corrections (DOC)

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : Yes - up to 10%

• Salary Range: $33.96 - $55.83 / hourly; $70,908 - $116,573 / annually

• Job Class Option : Systems Software

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Department of Corrections (DOC). The MNIT DOC team runs many unique applications that manage the information and security of the department, supporting 4,500 employees across 10 prisons and 50 field offices located throughout the state.

As a Video Conference Support Engineer for Minnesota IT Services (MNIT) supports the Department of Corrections and related agencies, you will ensure reliable, high-quality video conferencing across a complex, statewide environment. In this role, you’ll manage and support enterprise video platforms and conference room technologies, troubleshoot and resolve technical issues, and collaborate with MNIT teams to maintain stable, secure, and efficient systems. You’ll lead efforts in installation, configuration, documentation, and service restoration for video conferencing solutions, helping the DOC and partner agencies successfully deliver meetings, hearings, and large-scale virtual events.

This position requires an employee to work onsite at 1450 Energy Park Drive, St. Paul, Minnesota at least 50% of the time, with limited telework available. Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) eligibility depends on residence:

• Candidates living in Minnesota or within 50 miles of the worksite in a bordering state (Iowa, North Dakota, South Dakota, and Wisconsin) may telework up to 50%.

• Minnesota residents living more than 50 miles from the worksite may be eligible to telework more than 50%.

• Candidates living 50 miles or more from the worksite in a bordering state may work onsite 100% or may be telework eligible if relocating within 50 miles.

Minimum Qualifications

To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available here (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) :

This position requires a minimum of three (3) years of experience in supporting video or remote conferencing technologies.

Experience must include:

• Supporting and troubleshooting video conferencing systems, hardware, and related technologies in a professional IT environment.

• Managing incidents, work orders, system upgrades, and service restoration across complex technical environments.

• Documenting technical procedures, configurations, inventories, or runbooks for operational use

• Knowledge of LAN/WAN concepts, TCP/IP networking, and how they interact with video/teleconference systems.

• Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.

• Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.

Education in Information Technology (IT) or an IT related field may substitute for experience as follows: a master’s degree for eighteen (18) months of experience; a bachelor’s degree for one (1) year; and an associate’s degree for six (6) months.

*This position requires a driver's license for occasional travel.

Strongly Preferred Qualifications

• Experience administering enterprise video platforms such as Cisco WebEx Control Hub, Microsoft Teams admin tools, or vendor-specific teleconference management systems (e.g., Barco XMS, Yealink cloud).

• Experience designing or validating video system configurations, performing acceptance testing, and ensuring service quality or uptime in a large or multi-site organization.

• Experience supporting large-scale, network-based video events or multi-site conferencing environments.

Preferred Qualifications

• Experience mentoring or guiding IT staff or technical users, particularly on video or remote conferencing technologies.

• Ability to coordinate and collaborate with cross-functional technical teams, vendors, and business partners on system changes, implementations, and issue resolution.

• Knowledge of video-specific networking standards/protocols (e.g., H.323, video over IP, bridging H.320/H.323).

• Ability to evaluate hardware/software life cycles and recommend upgrades, replacements, or improvements to conferencing systems.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required check prior to employment which may consist of the following:

• SEMA4 Records Checks (applies to current and past state employees only)

• Criminal History Check

• Reference Check

• Social Security and Address Verification

• Education Verification

• CJIS Background Check

• DOC Background Check

• Driver's License Record Check

• Other legally required checks

Minnesota IT Services does not participate in the federal E-Verify program. Minnesota IT Services is unable to sponsor applicants for work visas, including F-1 STEM OPT extensions, and cannot complete Form I-9 or any other documentation requiring employer participation in E-Verify. All applicants must be legally authorized to work in the United States at the time of application.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.