Help Desk Manager - Pipeline

Orion Consortium

Fort Meade, MDContractSeen todaySeen in employer's feed today

Fort Meade, MDContractNo compensation foundSeen todaySeen in employer's feed today

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At a glance

Compensation

No compensation found

Location

Fort Meade, MD

Schedule

Contract

Work Authorization

Not specified

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Requirements

Credentials this posting asks for.

TS/SCI With Full‑Scope PolygraphTS/SCI clearance

Job overview

The Help Desk Manager will provide daily supervision and direction to staff providing AI‑assisted chat, phone and in‑person support for communications, collaboration tools and applications, serve as the first point of contact for troubleshooting, manage performance metrics and present usage statistics.

Skills & qualifications

RequiredNice to have

Skills

Team SupervisionAI‑Assisted SupportTroubleshootingPerformance Metrics ManagementData Analysis

Qualifications

TS/SCI With Full‑Scope Polygraph

Full job description

TS/SCI FS poly required.

This is a pipeline position for an anticipated new contract, with staffing expected to begin in November 2026. Employment opportunities are contingent upon final staffing requirements. Applications are being accepted in advance to identify qualified candidates for potential openings.

Description

Provide daily supervision and direction to staff who are responsible for AI, AI-assisted, chat, phone and/or in-person support to users in the areas of communications, collaboration tools, and applications. Serve as the first point of contact for troubleshooting Help Desk performance. Manage via performance metrics, gather and present usage statistics and information.

Requirements TBD

Clearance Required: TS/SCI with Full-Scope polygraph

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