Olive Jobs
Onsitego logo

Technical Support Trainer

Onsitego

Noida, Uttar Pradesh, IndiaFull-time₹800K/yrPosted 1w agoChecked 1w ago
Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Don't just apply. Show up ready.

Olive works from this exact posting — no sign-up to start.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.Get started →Tailor your résuméRewritten against this posting, with a diff of every change.Get started →Practice the interviewA voice mock interview built from this job description.Get started →

At a glance

Compensation
₹800K/yr
Location
Noida, Uttar Pradesh, India
Schedule
Full-time
Work Authorization
Not specified

Job overview

The company seeks an experienced Technical Support Trainer to provide technical guidance, remote support, and training to field engineers, enhancing their capabilities, resolving complex issues, handling escalations, and managing professional email communications.

Skills & qualifications

RequiredNice to have

Skills

Technical SupportProblem SolvingField Service ManagementEscalation ManagementTechnical GuidanceRemote SupportTechnical TrainingTroubleshootingEmail Communication

Qualifications

4–8 Years Relevant Experience

Full job description

Company: Onsitego Position: Technical Support Trainer Location: Noida CTC: Up to ₹8 LPA Department: Technical Support / Service Operations Employment Type: Full-Time Job Summary We are looking for an experienced Technical Support Trainer to provide technical guidance, training, and operational support to field engineers. The role will be responsible for enhancing engineers' technical capabilities, resolving complex field issues, handling escalations, and managing professional email communication with internal and external stakeholders. Key Responsibilities

  • Provide technical guidance and remote support to field engineers for complex service-related issues.
  • Conduct regular technical training, refresher sessions, and knowledge-sharing programs for field engineers.
  • Develop and deliver training modules based on product updates, recurring technical issues, and field requirements.
  • Support engineers in troubleshooting and resolving technical problems at customer locations.
  • Analyze escalated cases and provide appropriate technical solutions within defined timelines.

Candidate Requirements:

4–8 years of relevant experience in technical support, after-sales service, field service, technical training, or a similar role. Strong experience in guiding and supporting field/service engineers. Excellent troubleshooting and technical problem-solving skills. Experience in handling technical escalations and RCA.

You've read the whole posting — now see how you match it.

Evaluate my fit