ServiceNow Technical Lead

Job Description

Join a leading health system in the Philadelphia suburbs as a ServiceNow Technical Lead, serving as the organization's senior technical expert for the ServiceNow platform and driving enterprise-wide platform optimization, modernization, and long-term strategy. This hands-on leadership role will guide platform upgrades, enhancements, governance, and best practices across key ServiceNow modules, ensuring scalable, efficient, and sustainable solutions that support both IT and business operations. The Technical Lead will partner closely with stakeholders, architects, developers, and platform owners to identify opportunities for improvement while providing technical direction and mentorship to the broader team. This individual will leverage deep expertise across HRSD, ITSM, SPM, ITOM, and CMDB modules to design and implement solutions that improve service delivery, automation, and operational effectiveness. The ideal candidate has experience working in highly mature ServiceNow environments and can confidently assess the current state, establish a roadmap toward optimization, and help execute that vision through both leadership and hands-on development. Success in this role requires a strategic mindset, strong technical acumen, and the ability to independently design, build, and deliver complex ServiceNow solutions.

Skills and Requirements

ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications, both current and in good standing. 5+ years of hands-on ServiceNow experience with deep expertise across HRSD, ITSM, SPM, ITOM, and CMDB. Proven experience leading ServiceNow platform upgrades, optimizations, governance initiatives, and enterprise-scale enhancements. Demonstrated ability to function as a technical lead, providing architectural guidance, mentoring developers, and independently delivering complex solutions. Associate's degree. Previous experience supporting a healthcare system or other highly regulated enterprise environment. Experience establishing or transforming a ServiceNow platform into a highly optimized, mature operating model with measurable improvements in adoption, automation, and service delivery.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].