Client Services Technician (CST) - CYFS

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

***THIS ANNOUNCEMENT WILL BE OPEN UNTIL FILLED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE TO BE CONSIDERED.

Are you a detail‑driven human services professional who thrives in a fast‑paced, purpose‑filled environment? Do you want your work to truly matter in the lives of Idaho’s children and families? If so, we’d love to meet you!

We’re excited to announce an opening for a Client Services Technician (CST) with the Division of Child, Youth and Family Services in Pocatello. This key role supports the children and families engaged with Idaho’s Child Welfare System, helping ensure they receive the care, resources, and advocacy they deserve. If you’re passionate about strengthening families, motivated by meaningful work, and ready to be part of a team that makes a positive impact every day, this could be the perfect fit.

The Idaho Department of Health & Welfare is a drug-free workplace. Any applicant offered employment in this position at the Idaho Department of Health and Welfare will be required to pass a pre-employment drug test. In addition, successful candidates will be required to complete a criminal history background investigation. Employment is dependent upon satisfactory results of the investigation.

BENEFITS:

BEST RETIREMENT AVAILABLE IN THE NATION

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

• We have one of the Nation's best state retirement systems (https://www.persi.idaho.gov/members-1/) (PERSI) that offers a lifetime benefit at retirement.

• 11 paid holidays

• Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)

• Paid parental leave (https://dhr.idaho.gov/information-for-state-employees/)

• Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax (full-time/30+ hours per week)

• 2 voluntary supplemental retirement plans including both pre-tax and Roth options

• Deferred compensation plan

• Life insurance for self, spouse, and children

• Short and long-term disability insurance

• Flexible Spending Accounts (FSA)

• Wide variety of training opportunities

• Some positions offer flexible hours and/or telecommuting

• Additional perks and discounts (https://www.regence.com/producer/tools-for-members/advantages-discounts) available through medical provider

• Public Service Loan Forgiveness (PSLF) Eligibility (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service)

• Employee assistance program

Additional information related to benefits and/or State programs can be found here: https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EXAMPLE OF DUTIES:

• Monitor client progress toward established goals and agreements.

• Maintain thorough and accurate progress notes.

• Provide parent coaching and intervene when necessary to ensure child safety.

• Supervise family and child visits and record observations.

• Collaborate with internal and external teams on client services.

• Transport clients to medical and therapeutic appointments.

• Provide court testimony based on case observations.

MINIMUM QUALIFICATIONS:

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position.

• Good knowledge of home sanitation and safety. Typically gained by completion of a health or home economics course covering home sanitation and safety or home schooling or training covering home sanitation and safety.

• Experience working with clients who may be behaviorally, socially, physically and/or mentally challenged. Typically gained by six months work experience in a hospital, nursing home, or similar environment, or as home healthcare provider, working with clients who are behaviorally, socially, physically, and/or mentally challenged.

• Experience observing and recording clients' behaviors, treatment responses, and progress. Typically gained by six months work experience charting or tracking client information in a professional care setting or through employment as a home healthcare provider.

• Ability to read and write English.

• Ability to perform basic arithmetic.

• Experience using ordinary home appliances and performing routine homemaking tasks. Typically gained by six months experience or completion of a home economics course.

• A valid driver's license. Must be at least 21 years of age and meet eligibility requirements to drive a state vehicle.

Learn About a Career with DHW (https://healthandwelfare.idaho.gov/about-dhw/dhw-careers)

***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 11:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL: [email protected] PHONE: (208) 334-0681

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.