Contract Office Support Associate

Overview

Why Aerotek?

Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over 200+ offices nationwide. We work with 95% of Fortune 500 companies and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.

Job Summary

The On Premise Field Operations Associate supports day-to-day workforce administration and site access processes. This role ensures accurate timekeeping, tracks attendance and disciplinary documentation, coordinates new-hire badge access, supports contractor needs, and partners with managers, HR, and vendors to resolve issues efficiently.

Key Responsibilities

• Process employee timecards and follow up on missing or inaccurate time entries; confirm corrections with site management.

• Coordinate new-hire badge creation and site access by collecting required information and sending details to Tim for entry into the door-access system.

• Audit timecards for attendance occurrences; document findings accurately in the attendance tracker.

• Maintain and update the conversion/ADP tracker; distribute updates to HR on the required cadence.

• Update the attendance tracker with weekly disciplinary actions (write-ups) issued.

• Send managers and HR the weekly attendance tracker and summary list of write-ups issued.

• Support resolution of invoicing discrepancies by coordinating with internal stakeholders and vendors as needed.

• Provide day-to-day administrative support for contractors, escalating issues to the appropriate partners when required.

• Place outbound calls through ACT to support completion of pre-employment paperwork and onboarding requirements.

Qualifications

Required

• 2+ years of experience in a customer service–related position

• Associate degree or 2 years of applicable customer service experience

Preferred

• BA/BS degree in Human Resources, Business, Accounting, or a related field

Skills & Competencies

• High attention to detail and strong follow-through; able to handle sensitive information with discretion

• Ability to track, document, and communicate attendance and timekeeping issues clearly

• Strong customer service mindset with professional communication skills (phone, email, and in person)

• Comfort working with timekeeping/HR systems, trackers, and spreadsheets

• Ability to prioritize multiple requests and meet weekly deadlines

Additional benefits include :

• Medical, dental and vision

• HSA & 401k account

• 20 days of paid time off as well as paid holidays

• Parental/Family leave

• Employee discount

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

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Our People Are Everything.™ Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 14,000 clients each year. Aerotek is an operating company within Allegis Group, a global leader in talent solutions. To learn more, visit: Aerotek.com .

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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Job ID 2026-13825

Category Administrative & Clerical

Min USD $20.19/Hr

Max USD $25.00/Hr

Location : Location US-MI-Holland