Top Secret Cleared Cybersecurity Customer Support

Job Description

Insight Global is searching for someone to support one of our customers in the aerospace and defense industry as Cybersecurity Customer Support. This role will serve as a primary point of contact for technical support requests and troubleshoot end-user issues. Some of your responsibilities will include:

• Diagnose and resolve hardware, software, and system access problems in a timely manner
• Manage user account requests, permissions, and related desktop support activities
• Work closely with users and cross-functional teams to identify and address technical needs
• Research, test, and implement technology solutions that improve user experience and operational effectiveness
• Leverage automation tools, scripts, and process enhancements to increase efficiency and accuracy
• Create and maintain user documentation, knowledge base articles, and training materials
• Provide end-user training and guidance to promote effective use of systems and applications
• Support ongoing IT operations and contribute to additional projects and initiatives as needed

Skills and Requirements

One of the following: 6+ years of relevant work experience and a high school diploma or 3+ years of relevant work experience and a bachelors degree in Information Technology, Computer Science, or related technical discipline Active Top Secret Clearance Experience providing technical support in a Help Desk or Service Desk environment Strong troubleshooting skills with the ability to resolve hardware, software, and user access issues Experience supporting end users and collaborating with both internal teams and external stakeholders Knowledge of account provisioning, access management, and desktop support functions Familiarity with utilizing automation, scripting, or other tools to streamline support processes and improve efficiency Experience creating user guides, training materials, and technical documentation Excellent customer service and communication skills Bachelor's degree in Information Technology, Computer Science, or a related technical discipline Experience with Jira and Confluence Experience supporting government or highly regulated environments specifically in the DoD/DoW Knowledge of SharePoint administration and support Experience developing process improvements and support workflows

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].