Professional Health Coordinator/EAP Counselor

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title Professional Health Coordinator/EAP Counselor Location Cleveland Facility Cleveland Clinic Main Campus Department Caring for Caregivers-Caregiver Office Job Code T99487 Shift Days Schedule 8:30am-5:00am/10:30am-7:00pm Job Summary

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Professional Health Coordinator within the Caring for Caregivers program, you will represent the Licensed Professionals Health Program, Employee Assistance Program (EAP), and Professional Staff Assistance Program by providing assessment, case management, monitoring, and short-term counseling services to mandatory and voluntary participants. In this role, you will partner closely with hospital leadership to address employee performance concerns related to behavioral health, impairment, substance use, and rehabilitation needs. You will support program awareness initiatives and participate in critical case staffing with leadership and professional health committees.

A caregiver in this position works five days on-site from 8:30 a.m. – 5:00 p.m. or 10:30 a.m. – 7:00 p.m. and may require occasional schedule flexibility to support a 24/7 operation.

A caregiver who excels in this role will:

• Provide assessment, coordination, case management and monitoring of mandatory participants, including licensed healthcare professionals and physicians with suspected issues of impairment.
• Provide consultation to hospital leadership on the identification and resolution of job performance problems relative to employee personal problems.
• Provide short-term counseling and supportive services to voluntary participants.
• Assist with program promotion and awareness by establishing relationships with key hospital personnel and conducting presentations.
• Staff all critical cases with senior Caring for Caregivers leadership, as well as the Licensed Professionals Health Committee and Physician Health Committee when indicated.
• Complete all documentation in adherence to professional and departmental standards.
• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• Master's degree in one of the Behavioral Sciences
• Five years of experience with direct clinical services, including broad exposure to chemical dependency and psychiatric diagnoses
• Licensed Independent Social Worker (LISW), or Licensed Professional Clinical Counselor (LPCC)
• May require periodic adjustment of work hours to support a 24/7 operation

Preferred qualifications for the ideal future caregiver include:

• Licensed Independent Chemical Dependency Counselor (LICDC) in chemical dependency counseling
• Certified Employee Assistance Professional (CEAP)
• Prior experience in employee assistance program (EAP)
• Clinical experience with professional populations
• Knowledge and experience in healthcare, professional impairment and rehabilitation
• Experience consulting with leadership regarding employee behavioral health/performance concerns

Physical Requirements:

• A high degree of dexterity to produce materials on a PC.
• Normal or corrected vision and hearing.
• Extensive sitting and frequent walking.
• Occasional lifting or carrying up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.