Assistant Director of Rooms

Description:

Hyatt Regency Chesapeake Bay is seeking a new Assistant Director of Rooms who demonstrates a growth mindset and ready to grow their career, supporting the Director of Rooms in overseeing the day-to-day operations and performance of Front Office, Housekeeping, Guest Services, Bell, Concierge, and related rooms operations. You will be part of a team that is committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues and guests.

The ideal candidate brings a strong background in hospitality, a deep understanding of Hyatt standards, and the ability to lead a high-performing team in a refined, high-touch resort environment. The role requires consistent attention to detail, strong colleague development skills, and the ability to uphold the resort’s personalized service culture at every guest touchpoint.

What You'll Do:

• Lead and oversee all Rooms Division operations, including Front Office, Housekeeping, Guest Services, Bell, Concierge, and guest arrival/departure experiences.

• Ensure exceptional guest service and seamless operational execution across all rooms-related departments.

• Maintain a strong leadership presence and support a culture of professionalism, personalization, and attention to detail.

• Train, coach, and develop rooms leadership and hourly colleagues to consistently deliver Forbes-level service standards.

• Partner closely with resort leadership to ensure guest expectations are anticipated and exceeded.

• Oversee room readiness, guest satisfaction, room inspections, arrival flow, departure flow, and service recovery.

• Monitor and manage staffing, scheduling, productivity, labor costs, and departmental performance.

• Work collaboratively with Housekeeping and Front Office leadership to maintain cleanliness, efficiency, and guest readiness at all times.

• Partner with Engineering, Spa, Food & Beverage, Sales, and other departments to coordinate guest needs and resort-wide operations.

• Review guest feedback, service trends, quality scores, and operational reports to identify opportunities for improvement.

• Support VIP arrivals, special requests, unique guest experiences, and high-touch service recovery efforts.

• Ensure compliance with resort policies, safety standards, brand requirements, and Forbes service expectations.

• Assist with budgets, forecasts, inventory oversight, and operational planning for the Rooms Division.

• Promote a calm, polished, accountable, and guest-focused work environment.

• Perform other duties and special projects as assigned by resort leadership.

**The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Why Chose Hyatt?

At Hyatt, your success matters. We offer:

• Competitive Salary: $76,200.00 - $99,000.00

• Health Benefits: Medical, dental, and vision insurance starting after just 30 days

• Perks & Discounts:

• Free and discounted room nights

• Friends & family rates at Hyatt properties

• Discounts on food and beverage

• Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)

• Work-Life Balance: Paid time off, including new child leave

• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan

• Growth Opportunities: Tuition reimbursement and robust training programs

• Everyday Conveniences: Meal credit for employees

Join the award-winning team at Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina, a premier resort recognized for excellence in service, safety, and wellness. As part of a globally respected hospitality brand, you’ll contribute to exceptional guest experiences within a culture rooted in care, collaboration, and innovation. Our recent accolades include the 2024 U.S. News Best Hotels Gold Badge, GBAC STAR™ Accreditation, TripAdvisor’s Travelers’ Choice Award, and recognition as a 2024 Healthiest Maryland Business – Standout.

Qualifications:

• Previous Rooms Division leadership experience required.

• Previous experience as Director of Rooms, Assistant Director of Rooms, Front Office Manager, Executive Housekeeper, or a comparable hotel leadership role strongly preferred.

• Demonstrated ability to lead multiple departments and coordinate complex resort operations.

• Strong understanding of front office operations, housekeeping, guest services, and luxury guest experience.

• Excellent communication, coaching, and leadership skills.

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Ability to build strong relationships with guests, colleagues, and cross-functional teams.

• Strong financial awareness, including labor management, budgeting, forecasting, and productivity control.

• Experience with property management systems, hotel operational systems, and Microsoft Office preferred.

• Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and business-demand periods.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Primary Location: US-MD-Cambridge

Organization: Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina

Pay Basis: Yearly

Job Level: Full-time

Job: Hotel Operations

Req ID: CAM003493

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.