IT STATEWIDE ENGINEER 1 - 3 (Edge Support A Engineer)

The Division of Administration/Office of Technology Services has a vacancy. This position is located in the Network Communication Services Section. Req. 226421

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff. This position is part of the Edge Operations team within the Office of Technology Services (OTS) – Network Communication Services and is responsible for supporting and advancing the edge network infrastructure that serves Louisiana state agency offices and state-owned or leased multi-tenant facilities. The engineer plays a lead role in regional project execution, network service provisioning, and escalated troubleshooting efforts across a wide range of modern and legacy technologies. Work performed in this role directly supports statewide IT operations, enhances service delivery, and contributes to the strategic modernization of the state’s network environment.The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities, including the following:

• Overseeing the state’s capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

Five years of experience in information technology or administrative services; OR

Six years of full-time work experience in any field plus three years of experience in information technology or administrative services; OR

An associate's degree in information technology plus three years of experience in information technology or administrative services; OR

A bachelor’s degree plus three years of experience in information technology or administrative services; OR

A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus two years of experience in information technology or administrative services; OR

A master’s degree plus two years of experience in information technology or administrative services.

EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles. The official job specifications for this role, as defined by the State Civil Service, can be found here. Job Duties: •Implement and support advanced Layer 2/3 network solutions with a strong emphasis on software-defined networking (SDN) at agency and tenant locations •Deploy and maintain enterprise-grade SDN platforms that enable centralized control, improved visibility, and dynamic policy enforcement across distributed networks •Configure and manage role-based network access control systems to enforce security policies, user segmentation, and device-level access management •Install and support enterprise Wi-Fi systems to ensure consistent, secure, and high-performance wireless connectivity in compliance with OTS standards •Maintain compatibility with existing legacy infrastructure while integrating SDN technologies to modernize the network environment •Coordinate with OTS peer teams to document and execute project plans that align with organizational, operational, and technical goals •Act as the primary technical contact for agency stakeholders, ensuring that requirements, schedules, and deliverables are clearly understood and met •Stage, configure, deploy, and validate network hardware and software—including both SDN-enabled and traditional platforms •Respond to and resolve network incidents and service requests within the assigned region, covering a broad range of technologies deployed at edge sites •Take ownership of escalated or complex issues that may involve coordination across vendors, internal teams, and agency IT staff •Address interoperability challenges and service disruptions that arise in environments containing a mix of legacy and modern network systems •Ensure timely restoration of service and thorough documentation of root causes, corrective actions, and recurring issues Perform other duties as assigned:

Position-Specific Details: Appointment Type: This vacancy will be filled by a new hire or by promotion of a current permanent status classified employee. Location: This position is domiciled in Orleans Parish, but this position may be filled in Assumption, Lafourche, Orleans, St. Charles, St. James, St. John the Baptist, and Terrebonne parishes. Career Progression: This vacancy participates in a career progression group and may be filled from this recruitment as an IT Statewide Engineer 1, 2, or 3.

Compensation: The Salary range listed on the job posting reflects the pay grade minimum and maximum for the IT Statewide Engineer 1 job title. The salary range pay grade minimum and maximum for the other levels of the career progression group can be viewed using the links below: IT Statewide Engineer 2 IT Statewide Engineer 3

Louisiana is a "State as a Model Employer" for People with Disabilities. How To Apply: No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page.

*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. The transcripts can be added as an attachment to your online application. The selected candidate will be required to submit original documentation upon hire. Prior to a new hire, a background check, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions, including promotions, demotions, details, reassignments, and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-Verify system. For further information about this posting, please contact: Erica R. Gay HR Specialist Division of Administration/Office of Human Resources Email: [email protected]