Utility Dispatcher II
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At a glance
Job overview
The Utility Dispatcher answers incoming calls from customers and agencies, accurately records problem details, determines priority, and dispatches personnel using radios and consoles. They monitor alarms and cameras, maintain call logs and work orders in departmental databases, and perform related duties for the Department of Transportation after hours.
Skills & qualifications
Skills
Qualifications
Full job description
A Data Entry assessment will be required for this position. Details for the assessment will be sent via email after the closing date of this job announcement for applications received that successfully meet the minimum qualifications. The assessment will close on Tuesday, September 1st, 2026, at 11:59 pm. This position answers incoming calls from Utility customers, department personnel, government agencies, and others: takes accurate descriptions of problems or issues, address and other pertinent details; and determines nature and priority of calls. Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all County or departmental policies, practices, and procedures necessary to function effectively in the position.
Answers incoming calls from Utility customers, department personnel, government agencies, and others: takes accurate description of problem or issue, address and other pertinent details; and determines nature and priority of calls.
Dispatches personnel to locations needing service: operates two-way radio or console; relays and confirms information, instructions and directives; and follows up with callers as needed.
Monitors alarms and cameras for Department buildings and facilities: reports alarms; and dispatches personnel as needed.
Maintains call logs, dispatch information and work orders: enters, updates and retrieves information from Department databases; and verifies entries for accuracy and completeness.
Performs related duties for Department of Transportation after hours.
Performs other related duties as assigned.
Minimum Qualifications
High School Diploma or GED required; supplemented by two years of experience in related dispatch operations.Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.
Sensory Requirements
Some tasks require the ability to communicate orally.
Environmental Factors
Essential functions are regularly performed without exposure to adverse environmental conditions.
EEO Statement
Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.
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