Clinical Process Monitor - Clinical Operations

Why Work For Person Centered Services?

When you join the Person Centered Services team, you can make a difference in the lives of people with intellectual and developmental disabilities, while also reaching your own career goals.

Benefits for full-time positions include:

• 20 Days of paid time off (PTO) in your first year! Increasing to 25 Days in your second year!

• 13 Paid Holidays

• Comprehensive health insurance plans for you to choose what best fits your needs (Medical, Dental & Vision)

• 401(k) - the Company matches 50% of the first 6% up to a maximum of 3%

• Company paid benefits: basic life insurance, long-term disability, and a Lifestyle Spending Account with a benefit of up to $500 set aside for employees to spend on wellness eligible expenses!

• Employee Discount and Wellness Programs - Currently providing 3 paid hours per week for exercise, volunteering or personal wellness!

• Professional development opportunities including mentorship program options and ongoing coaching

New Employee Orientation (NEO)

• All new team members participate in NEO offered Monday - Friday both onsite and online.

• Day one includes in-person training at our West Seneca, NY office, where new team members are introduced to our culture, values, and the foundation of Care Coordination.

CLINICAL proCESS monitor

JOB SUMMARY

As part of a dynamic clinical team embedded in a Health Home Care Coordination Organization, the Clinical Process Monitor is responsible for monitoring clinical/strategic workflows and analyzing the effectiveness of clinical and care coordination interventions, strategies, and processes. The Clinical Process Monitor will examine tasks and processes by gathering and analyzing data, reviewing documentation, and fostering anecdotal feedback to ensure that workflows/processes are designed appropriately, operate effectively and are being completed by the applicable team members. This position commits to a respectful, just, and supportive environment for individuals and coworkers aligning with the company’s commitment to diversity, equity, inclusion and belonging.

ESSENTIAL FUNCTIONS

• Design and perform audits to ensure clinical/strategic tasks and processes are:

• designed appropriately, effective, and efficient

• completed accurately and punctually by associated team members

• compliant with Health Home Care Coordination regulations, policies, and procedures

• Act as the owner of corrective actions issued regarding clinical/strategic tasks and processes

• monitor and ensure completion of corrective actions

• determine the effectiveness of corrective actions

• assist in their redesign, as needed

• Create reports of review findings to present to various audiences, including clinical team members, senior management, and care coordination

• Assist leadership in the redesign of tasks and processes, as needed

• Provide timely and appropriate feedback to management regarding review findings

• Maintain strict confidentiality; adhere to all HIPAA guidelines and regulations

• Maintain quality and proficient services by advancing personal knowledge, skills, and other competencies through continuing professional development

OTHER DUTIES

• Other duties and/or special projects as necessary

KNOWLEDGE, SKILLS & ABILITIES

• Ability to effectively communicate

• Ability to prioritize and complete work in timely manner

• Ability to work independently

• Ability to provide guidance in a clear, concise manner

• Ability to clearly communicate orally and in writing

• Proactively approaches professional responsibilities

• Demonstrates cultural competence

• Demonstrates ethical and professional responsibilities and boundaries

• Demonstrates capacity to use Health Information Technology to facilitate communication

• Strong computer literacy (Excel, Power BI, Electronic Health Record platforms)

• Knowledge of confidentiality regulations/HIPPA

• Knowledge of person-centered planning regulations

EDUCATION & EXPERIENCE

• At least 3 years of experience, professional and/or personal, with the following required:

• Collecting, processing, and interpreting information

• Using logical reasoning to evaluate problems and find solutions

• Conveying information clearly and accurately to others

• Acting independently, taking responsibility for one's own work

• Knowledge of OPWDD, Health Home care coordination preferred

• Familiarity with person-first, person-centered planning concepts preferred

Click Here to View Full Job Description (https://personcenteredservices.com/wp-content/uploads/2024/06/CLINICAL-PROCESS-MONITOR.pdf)

Person Centered Services has a commitment to equal employment opportunity for all staff and applicants for employment. Employment decisions including, but not limited to, those such as staff selection, performance evaluation, administration of benefits, working conditions, staff programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical hereditary cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Job Details

Pay Type Hourly

Hiring Min Rate 21.78 USD

Hiring Max Rate 27.84 USD