Office Specialist 2 - Veterans Services

State of Idaho Opportunity Idaho Division of Veterans Services – Caring for America's Heroes

This position will remain open until filled. The posting will be taken down once a candidate is selected.

The Division of Veterans Services (IDVS) has an opening for a part-time Office Specialist 2, with state benefits, located at the Central Support Office in Boise. This position is 25 hours per week, 12:00 pm to 5:00 pm, Monday through Friday and is a year-round position.

We are seeking an individual with strong customer service skills and the ability to work in a multi-faceted reception environment. The successful candidate will demonstrate interpersonal skills, be detailed oriented, and have a compassionate and empathetic demeanor. The candidate will have strong knowledge of Microsoft Office and basic office software with strong written and verbal communication skills.

Job Responsibilities:

• Customer service at the reception desk, including greeting customers, answering questions, answering phone calls, assisting callers with general questions while maintaining a calm demeanor.

• Perform a variety of complex office support tasks related to Veteran services using well established guidelines and the ability to work well in a stressful environment.

• Responsible for handling confidential documents related to agency operations and HIPAA.

• Maintain agency forms for distribution and use.

• Respond to guest inquiries, requests, and issues in a timely manner.

• Provide administrative support for staff, as well as provide coverage of office functions for other staff.

• Process requests for services

• Process mail

• Receive payments and process deposits

• Maintain program records and systems, maintain sensitive records, operating multiple systems, filing, and data entry.

Preferred Skills:

Knowledge/usage of Word Press

Minimum Qualifications:

Good knowledge of:

• Rules of effective business English usage, spelling, punctuation, and grammar

Experience:

• Using alphabetical, numerical, or subject filing systems to include determining file names, setting up new files, classifying, labeling, filing, and retrieving

• Reviewing documents for compliance with established procedures

• Using a computer to enter and retrieve information

• Answering a business telephone using knowledge of business telephone procedures and etiquette.

WE OFFER EMPLOYEE BENEFITS BEYOND COMPARE:

• Excellent low-cost Health , Dental and Vision insurance (https://ogi.idaho.gov/benefits-plans/) .

• Participation in one of the nation's best state retirement systems PERSI Retirement (https://www.persi.idaho.gov/Members/base\_plan.cfm) .

• Generous vacation and sick leave accrual beginning as soon as you start.

• Paid parental leave.

• Eleven paid holidays a year.

• Multiple retirement plans, including an optional 401k & Deferred Compensation plan.

• Group Life Insurance/Disability Insurance/Supplemental Life Insurance (https://ogi.idaho.gov/life-disability/) .

• Employee Assistance Program (https://ogi.idaho.gov/counseling/) .

• Flexible Spending Accounts (https://ogi.idaho.gov/flexible-spending-accounts/) .

• Wellness programs.

• Robust ongoing training opportunities.

• Benefits Summary (Download PDF reader) (https://ogi.idaho.gov/) .

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.