Housing Advocate

Job Duties

Position Summary

The Salvation Army Northern Division Harbor Light Center (HLC) and satellite locations is "Doing the Most Good" by providing shelter, housing, and holistic, person-centered, supportive services to over 300 single adults each night. HLC also offers worship services, pastoral care, and connections to community partners.

The Housing Advocate provides direct support to adults experiencing homelessness by building relationships, offering advocacy, and ensuring a safe and welcoming shelter environment. Advocates assist participants in navigating shelter expectations, accessing services, and responding to crises. The role includes accurate recordkeeping, promoting engagement in available programs, and collaborating with internal colleagues to support initiatives and maintain resource connections that foster long-term stability.

Essential Functions (Approximate Time Spent)

Client Care (80%): Provide compassionate, person-centered support to adult participants through both short- and long-term advocacy. Assist participants in navigating shelter policies, responding to crises, and maintaining a safe, respectful environment, including supporting participants on the floor and at meals and conducting regular rounds.

Participant Information Management (10%): Ensure participant records, including intakes and incident reports, are accurately maintained and consistently documented in accordance with organizational standards.

Program Promotion (5%): Connect participants with available social services and corps activities.

Organizational Engagement & Resource Development (5%): Collaborate with colleagues to support HLC initiatives and help maintain a catalog of local resources that support participant success.

1010 Currie Avenue Minneapolis, MN 55403

Full Time, 40hrs/week

$19.00-$19.65/hour

Education and Experience

High school diploma or GED required.

Minimum of one year of experience supporting individuals, preferably in a homeless shelter or other client- or customer-focused setting.

Must successfully pass all required background checks.

Valid driver's license and ability to meet MVR (Motor Vehicle Record) requirements preferred.

Competencies

Strong interpersonal and communication skills with the ability to build rapport and work effectively with diverse populations.

Ability to work collaboratively within a team and accept supervision and direction.

Sensitivity to issues related to homelessness, addiction, unemployment, and cultural and racial diversity.

Demonstrates professionalism, integrity, and discretion in handling confidential information.

Highly organized with strong attention to detail and a reliable work ethic.

Proficient in using computers and basic software, including Microsoft Office and data entry systems.

Working Conditions

Must be able to meet the physical demands of the role, including mobility, standing for extended periods, bending, reaching, and regularly lifting up to 20 pounds, with occasional lifting up to 50 pounds.

Typical schedule includes after-school hours during the academic year and daytime hours in the summer; weekend availability required during the school year for practices and games.

Position is not eligible for remote work.

Active participation in sports and youth activities is required.

Must be able to communicate clearly and work effectively in an in-person environment.

Driving/Travel Requirements

If cleared, drive agency vehicles locally to support the mission.

Other Duties

All employees recognize that The Salvation Army is a church and agree to support its mission as employees.

This job description is not all-inclusive and is intended to outline essential functions. The supervisor may assign additional duties, responsibilities, and tasks as needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.

Minimum Education Required

High School Diploma or Equivalent

Minimum Experience Required

1 - 20 years

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

No

Physical Required

Yes

Drug Test Required

Yes

Compensation

$11.41 / Hourly

Postal Code

55403

Job Type

Full Time

Place of Work

On-site

Requisition ID

N040-29013

Job Benefits

Not specified